"I am sorry for the slow speeds that you have experienced with your
broadband connection. This issue is being addressed and we are working
to improve the experience our customers are having. I've not yet
received confirmation of when this problem will be fully resolved, but
work is currently being carried out to improve download and upload
speeds.
I sympathise with the upset this matter has caused you and I am
disappointed to hear the support you received regarding your connection
was not a good experience. As a gesture of goodwill, I have credited
your account with 2 months free subscription.
I would also like to arrange for one of our experienced technical
advisers to contact to you ensure all necessary checks have been
completed. To arrange this, please call me on 0845 0702976 (Mon - Fri,
9.00am - 5.00pm)."
I was told much the same today by tech support. Once I got chatting to the guy he intimated that they didn't know when or IF they would get their connnection speeds sorted. Got a one month credit on my account as well; cutomer services told me that if the slow connection 'continued' I could ring up next month for a free month again, I mentioned that actually I wanted a faster connection and I was willing to pay, no reply from her!
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