I joined up with Wanadoo in January and I still haven't been able to make a broadband connection. I have made numerous calls to Wanadoo and each time I am told there is a problem with the line and a test needs to be carried out. Last week, I rang them again and was told that a test hadn't been carried out and they would look into it. The guy I spoke to said he would ring me back to let me know the status of my call, and he did ring back and told me it was a BT fault and he would ring me back this Tuesday once they had sorted it out (so far he hasn't contacted me). I am very confused because each time I ring Wanadoo, I'm told a test needs to be carried out, but when I ring them again after trying to connect and not succeeding, I'm told a test needs to be carried out. What are they doing inbetween my phone calls - they obviously aren't carrying out the tests because each time I ring them I'm told the same thing. This is so ridiculous, I'm wasting my time ringing them and am told the same thing each time. I know its not a problem with the livebox as they said the lights that are showing are correct (they have made me reset the livebox and the sequence is correct). Anyway, I am going to waste my time again and ring them later to find out the status of this fault, and I will aim to get my money back for the last 4 months (well, I haven't made use of it and I am basically paying for a service that I am not receiving). Anybody else had similar problems for this length of time?
as a check, dial 151 ( if you have BT line ), follow the prompts, and it will tell you if you have ADSL fault logged. I think it means there has been a call logged from the provider.
1 ) If there is a fault on your telephone line BT will fix it
2 ) If there is an ADSL call logged they will tell you to call your provider.
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