For the last four days our 8 meg (ha ha) connection has been suffering repeated disconnects and I am hoping that someone may be able to help me identify what course of action I can take to rectify it.
Typical Livebox stats
Type: Fast
Noise margin: between 5-9 db
Attenuation: 38 db
Downstream:8128
Upstream:448
I have applied a factory reset on the livebox although as yet I haven't tested a different router, will do that later on.
The symptoms are that random and repeated disconnections occur resulting in resynchronisation. Sometimes this can take 5-10 minutes, but always the connection comes back.
I've tested the livebox plugged directly into the master socket and the disconnects still occur and the noise margin doesn't improve by much more that about 0.5 db. I called Orange support but spent most of the time trying to explain to "Sam" what a master socket was! In the end I just listened as he told me to unplug all devices and replace all my filters....even though they weren't connected. He did say that there wasn't anything that he could do and advised me to call back when it was disconnected so that a live line test could be made. I tried that but by the time I had waded through all the phone options the bloody thing had reconnected!
I'm wondering whether over the last year or so I have suffered a progressive drop in line quality resulting in periods when I couldn't connect. I identified that the NTL wiring in the house was causing problems so disconnected that, then on another occasion rewired the sockets (not master) but now I am left with no options to try and improve the line quality in the house.
I was sort of hoping that the the connection would resynch to a slower rate and therefore increase the noise margin and hopefully be more stable, but this has not happened. Am I incorrect in thinking that this should occur automatically when repeated disconnects are identified on the line?
Apologies for the rambling outburst... if anyone can help I would greatly appreciate it.
Generally disconnects would cause interleaving to be turned on and the target noise margin to be increased. Though it depends how frequent the disconnects are.
Another thing you could try is to use the test socket behind the faceplate on the master socket if it's the right type. That would eliminate everything else from the line and connect you to the closest possible point the line comes in.
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