After several more hours on the phone today where Wanadoo claimed to have no record of our on-going cancellation request that has lasted nearly two weeks, they agreed to email us a MAC number for migration in 48 hours. I'm 95% sure this won't happen so it will be mroe phone calls and lies, but if/when we do eventually get it is there a further process to go through? I read somewhere that the line has to be unlocked or something, and other ISP's I've contacted about getting a new connection say there is something on the line like a lock.
Is the end in sight?
Also, which ISP is the most reliable and has best support? I no longer care at all about speed or price or anything except not having a repeat performance of what these monsters have done.
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
If you get a funny LLU MAC then lots of ISPs seem to be unable to use them. It is worth ringing them up though as the ISP I switched to couldn't cope with the LLU MAC via their website but could do it over the phone.
If you want to compare ISPs then the best place to visit is http://www.adslguide.org.uk As with many things, the cheapest is not necessarily the best. The ISP I've gone to (Zen) are relatively expensive but they have excellent customer support; they are friendly, knowledgeable and definitely not reading from a script Sadly, since switching to Zen, I've still spoken more to Wanadoo's "support" than to Zen's as part of my ongoing attempt to get Wanadoo to give me back the money Wanadoo wrongly took. Zen also work on moth-to-month contracts so that if you ever decide they are wrong for you then it is easy to escape. The fact that they are prepared to do that shows how good they (justifiably) think they are.
It depends on how you are leaving wanadoo. If you want a MAC code (if you ever get one, but mine did come in 5 days) then that should be simple enough with a transfer of service being done in about 7-10 days with no more than 2 hours downtime. If you get an LLU MAC as I did, then your migration options are limited. I decided that a complete cancellation was needed to give me more options and you may also have to do this. This is called a, Cease & Reprovide. This entails the complete removal of the ADSL signal from the line before you can go with a new provider, so your current ISP must take their marker off your line. This can take up to 10 days, though mine was done in a week. Once done, your line must be provisioned once more by your new provider that can also take up to 10 days, so you have potentially almost Three weeks of downtime. This was well worth it to escape the incompetent, lying clutches of wanadoo.
And yes, they still took out a payment from my bank 3 days after they had cancelled my account which they say will be paid back in june......not holding my breath but have cancelled the DD, but either way I bid goodbye to the only Broadband ISP which make Dial-Up seem wonderful.
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Sadly, since switching to Zen, I've still spoken more to Wanadoo's "support" than to Zen's as part of my ongoing attempt to get Wanadoo to give me back the money Wanadoo wrongly took. Zen also work on moth-to-month contracts so that if you ever decide they are wrong for you then it is easy to escape. The fact that they are prepared to do that shows how good they (justifiably) think they are.
