I don' t believe it.
Stuck on 512Kbs since Oct last year. Lost of calls to Orange failed to sort it, then in desperation I went to the ISPA web site and logged a complaint- result, nothing. After 5 working days went back and logged a follow up complaint, result, a letter from a NAMED customer service advisor with a direct line number. Explained the problem and she said she would get someone technical to call. 1 HOUR later a call! "problem will be solved in 5 working days, I'll keep you informed". "Oh yeah" I thought. Each day a call at 5pm informing me of progress (lack of) until yesterday, no call. So I phone the customer service person and ask what is happening. I am told "your request should be completed in 24 hours". I was dubious but when I got home tonight, ran a speed test and 6.138Mbs download 288 upload, MY GOD!
Lets hope it continues at this speed!
Perseverance appears to pay.
Shaun
I don' t believe it.
Stuck on 512Kbs since Oct last year. Lost of calls to Orange failed to sort it, then in desperation I went to the ISPA web site and logged a complaint- result, nothing. After 5 working days went back and logged a follow up complaint, result, a letter from a NAMED customer service advisor with a direct line number. Explained the problem and she said she would get someone technical to call. 1 HOUR later a call! "problem will be solved in 5 working days, I'll keep you informed". "Oh yeah" I thought. Each day a call at 5pm informing me of progress (lack of) until yesterday, no call. So I phone the customer service person and ask what is happening. I am told "your request should be completed in 24 hours". I was dubious but when I got home tonight, ran a speed test and 6.138Mbs download 288 upload, MY GOD!
Lets hope it continues at this speed!
Perseverance appears to pay.
Shaun
Congratulations, Shaun, this just shows that they have an appropriate structure in place for serious complaints, it's just ridiculously difficult to bring enough pressure to bear for them to use it. As soon as my transfer to my new ISP has gone through I will be onto them for compensation for 9 months of hopelessly unstable and slow 'upgraded' connection and non-existent customer and technical service in response to compalints about it.
I would like to see Ofcom investigate Orange and use whatever regulatory powers it has to fine them or make them improve their customer service or terms of businesss dramatically.
Another approach I am going to try is to contact the shareholder relations people in France and press them to publish transparent information and statistics about LLU problems and customer dissatisfaction in their report and accounts - maybe other people would be prepared to do this too?
"Another approach I am going to try is to contact the shareholder relations people in France and press them to publish transparent information and statistics about LLU problems and customer dissatisfaction in their report and accounts - maybe other people would be prepared to do this too?"
Connection appears stable so far, sync speed 7168 down 288 up, achievable speed 6100 down 250+ up.
Oh yes, also got a 3 month refund (basically 50% of my charges during the "slow" period) and the talk service quality seems better too.
Lets hope this continues.
Shaun
Connection appears stable so far, sync speed 7168 down 288 up, achievable speed 6100 down 250+ up.
Oh yes, also got a 3 month refund (basically 50% of my charges during the "slow" period) and the talk service quality seems better too.
Lets hope this continues.
Shaun
Hello, have the speed been like this through out the day?
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