I've been having similar problems to others that have posted here. Since mid december 2006 I've had multiple disconnects and other issues. I've ranted and raved at both customers services and support. I will be cancelling my account but I cant at the moment as I'm due to move quite soon.
This might be of interest though - I spoke to the support desk last night after 4 hours of no internet access and the damned red light flashing above the @ on the livebox and I was told that the fault management team ALWAYS call the user when they fix a fault.
The support desk muppet was a little stumped when I pointed out that it may be the case but the last SEVEN times I have had line tests I've never had so much as a call back or anything.
What might be of interest is the fact I actually got the support drone to admit that there is nothing support can do as they have no access to anyone in Orange and that they operate in total isolation.
i can confirm that . customer services cannot email tech support.
and tech support cannot email customer services.
and its not just email - they cant even transfer your calls.
it is an unmitigated disaster. THE worst ISP i have ever experienced.
(and i'm a long time internet user - had an email address way way back in '94 )
Similar here - I work in networking so I do know my stuff and when I have to deal with these absolute idiots who every single time declare it's a 'line fault' I get more and more annoyed. As many other posters have mentioned Freeserve and Wanadoo were excellent. In over five years of service I had two days outage on wanadoo and none on Freeserve. With Orange I'm lucky if I can get a single day of connection!!
Something else that gets me - Orange is a phone company and yet the ISP branch of the company cant even phone people back or transfer calls. Its an appalling disgrace.
i can confirm that . customer services cannot email tech support.
and tech support cannot email customer services.
and its not just email - they cant even transfer your calls.
it is an unmitigated disaster. THE worst ISP i have ever experienced.
(and i'm a long time internet user - had an email address way way back in '94 )
Similar here - I work in networking so I do know my stuff and when I have to deal with these absolute idiots who every single time declare it's a 'line fault' I get more and more annoyed. As many other posters have mentioned Freeserve and Wanadoo were excellent. In over five years of service I had two days outage on wanadoo and none on Freeserve. With Orange I'm lucky if I can get a single day of connection!!
Something else that gets me - Orange is a phone company and yet the ISP branch of the company cant even phone people back or transfer calls. Its an appalling disgrace.
I think someone from Orange has been lying to you........after spending 45 mins talking to tech support in india and being told both my macbook and pc had defective wireless cards I rung up customer support and told him exactly what I thought about their tech controler after 5 mins of ranting I was asked if I would like to talk to an english tech controller and would I like to be transfered to them !!!
After another hour with tech control he decided my livebox is knackered, he was then told by his line manager that my wireless cards were broken (suspect he had the same card to read as indian tech control !!!). I now use a netgear router (orange tech control told me to use it as it was better than the livebox !!) and everything is working ok.
So customer support can transfer you, uk tech support is a bit better (if you can get hold of them?),if you have a MAC then Orange will give tech support...at the cost of £1.50 min......oh and 3rd party hardware is better than the live box..........
The futures bright, the futures a LEMON !!
Know what you mean, I think I did well to last the course........at the end I was feeling very agressive after getting nowhere, you could almost see the indian guy "paul" reading his sheet of questions. And their way of blaming your equipment or the BT line is amazing..........it can never be Oranges fault ..........or can it....
...if you have a MAC then Orange will give tech support...at the cost of £1.50 min......
Actually they won't. If anyone calls it they'll notice it's the MAC "information" line, not actually tech support. Either way they should do the same basic stuff on how to connect upto the livebox as a tech team would, they might just not go as far.
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