According to Orange " You are entitled to a waiver of remainding contractual fees if you have been without service for 1 month and there are sufficient notes to prove so. there needs to be an authorisation from a tech team leader". Good luck to anyone ever getting a resolution through this procedure as team leaders are apparantly extinct at no-range - another wild goose chase.
According to OFT: “The supply of goods and services act” 1982 - The goods are not of satisfactory quality, the services they are carrying out for me are not done with reasonable care & skill.
No'range have breached their customer contract in several ways.
BREACH 1. There has been no service provided during the contractual term that I/you/we have been paying them for for more than 5days.
BREACH2. Orange refused/failed to provide a MAC code to me when it was requested.(They lied and told me line was 'ceased' when it wasnt - I checked with BT.)
BREACH 3. Orange authorised changes to the service without prior consent or reliable correspondence to the customer.
No service = no beans.
In my case they have not responded to my letter stating these breaches and requesting compensation etc within a five day period.Therefore am advised that I have every chance of success in sueing them through a small claims court or with the help of CAB.Which is exactly what I intend to do next week, after I let CISAS know.
Good luck mate, I know my trading standards law, which is why if my connection isn't sorted by the end of next week, I'll have no problem pulling out of my contract with Orange.
If they take me to court for breach of contract, I'll wipe the floor with them.
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