Im used to getting disconnected once a day but this week so far has been insane. Yesterday I was disconnected for 3 hours and today has been 6 hours with me only just being able to get online now. Even when it does connect its pretty much dialup speed.
Why is it so inconsistant, after those problems it went good again only for tonight to be disconnected for 5 hours. Why is it good and them suddenly goes rubbish?
The anwer is simple - you're with Orange.
My advice is to move to a real ISP, not this disgrace you are currently with.
Andy
I have every sympathy with you, I was having the same problem, orange came up with the same excuses it was my fault, it was there fault, it was BTs fault, and I must have had an hundred line tests, the trouble is Orange are not consistent enough to find the problem, so after 2 years of this problem of disconnecting and paying £17.99 a month for nothing, not counting all the phone calls I’ve made, I decided to change ISP and actually found the one I am with now on this forum, which is Fast.co.uk you are on a 3 month contract only ok it is a bit dearer £19.99 per month, but they were really helpful the change over was effortless its UK based I am on first name terms with them (Mark and Alan) to good lads who will not be messed about with especially Mark, so watch out BT, they have pursued my fault for the last Three months, by eliminating if there was any problems at my end, there wasn’t there was no problem at there end, so guess who it was, BT of course, and they have had them out to my house every other Thursday for the last Three months, last Thursday the 17th march 2007 they found the problem, it was bad contacts at the top of the telegraph pole, my speed has gone from a miserly 160kbps to a fantastic 3424kbps I have gone from a modem to a router as advised by my ISP ask them before you buy one as they will advise you on the best one to buy and these boys know there stuff, my connection has not disconnected up to the writing of this letter which is a week tomorrow, so thanks to the lads at FAST.CO.UK and thanks to the BT engineers especially Dave for fixing it, sorry Orange you get 0 points for effort, all you do is pass the Buck and anyone out there wanting to change ISPs don’t be frightened I was but I am glad I did now, it took 5 days to change over or there about, get it done NOW I hope this helps you as it did for me and thanks Orange problem page for letting people air there views on here I am off now but I will keep popping back to have a read at the letters.....Happy Surfing Mike.
Nice one we dont have to put up with this kind of service any more, so everyone start voteing with your feet (or should i say fingers,) hope your going to a decent isp like mine, in fact ive recently had my letter published in WEBUSER magazine, issue159 page 14 and 15 it was star letter as well which was cool as i never expected it, and WEBUSEReven say that Fast.co.uk is ranked no1 in ISPreview's list of the best 10 UK ISP's anyway best of luck nerdynerd see yu m8 let us know how you get on
Im used to getting disconnected once a day but this week so far has been insane. Yesterday I was disconnected for 3 hours and today has been 6 hours with me only just being able to get online now. Even when it does connect its pretty much dialup speed.
count yourself lucky - at least your getting something.i've had no connection whatsoever for nearly 2 weeks now.
got my MAC code and am in the process of migrating to Fast.
Im used to getting disconnected once a day but this week so far has been insane. Yesterday I was disconnected for 3 hours and today has been 6 hours with me only just being able to get online now. Even when it does connect its pretty much dialup speed.
count yourself lucky - at least your getting something.i've had no connection whatsoever for nearly 2 weeks now.
got my MAC code and am in the process of migrating to Fast.
peculiar to be disconnected again, after months of no problems. two days in a row. This is an apple powerbook connected to a netgear router. All the lights are on but no one is in. On previous occasions Orange have told me there was no disconnection at their end (except once). I am reluctant to migrate in case it's the same with other ISP's, judging from the comments here, that is not so, however. [sk via dialup]
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
sk wrote:
peculiar to be disconnected again, after months of no problems. two days in a row. This is an apple powerbook connected to a netgear router. All the lights are on but no one is in. On previous occasions Orange have told me there was no disconnection at their end (except once). I am reluctant to migrate in case it's the same with other ISP's, judging from the comments here, that is not so, however. [sk via dialup]
Hi sk
I very much doubt if you change ISP you will have the same problems that you have with Orange more likely your problems will all disappear like most that have migrated away from this appalling company, but one thing is for sure if you choose a decent ISP and you do encounter any problems which is unlikely they will sort it out in no time unlike Orange, who once they have locked people in their 12 month contract have no interest whatsoever in customers problems and unwilling to solve any of them, however they miraculously become interested when a customer stops payments for a non existent service perhaps they should change their so called terms and conditions to one way contract.
My advice? do yourself a favour migrate to a decent ISP that actually cares.
_________________ ex Freeserve/Wanadoo/Orange Blog
Can you tell me why it is that when there is a loss of service you make no effort to inform customers of this fact?
This weekend I have suffered two long outages. During the second (which has now lasted for well over 12 hours) I phoned up for advice. I was told “we don’t deal with third parties” because I dared to say I use a Netgear router with my MAC (I am pleased that you actually have a special number for MAC OS now, but I am afraid this kind of nonsense just takes my breath away. When will ISP’s stop passing the buck?) Just before ending this brief conversation your advisor managed to tell me that there is a fault at your end affecting Greenwich and London.
You could
a) have put this information on your website. Have a spot on the home page for broadband service news (or are you ashamed to publish this?)
b) send an email to all your customers, or if you are able, to the ones most likely to be affected.
Broadband users have ways of using the internet even when there is no broadband. This message is coming to you via my trusted freeserve dialup.
I gather Orange pay little attention to these sorts of gripe until the customer says he is leaving. We’ll see.
sk
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