So i waited then rang back again and told again by tech help to wait 5 working days.after this i phoned the OFT (Office of fair Trading) they where very helpful and seemed to have a knowledge of Orange (I aint suprised!!) they instructed me exactly what to say next time i rang.
So i armed myslef with my questions. As soon as i got through to someone i asked for their department and fullname after they gave this information i informed them that i was recording the conversation.. this seemed to change the whole process i was passed ot line manager who went off to check with the networks place and came back to inform me that after 3 weeks of phoning and waiting that no action at all had been taken nothing not one line test nothing(although tech help stated they ran one everytim i rang)................. I was appalled and immediatly got aggressive. They promised to fix the roblem that day and they did...
So i armed myslef with my questions. As soon as i got through to someone i asked for their department and fullname after they gave this information i informed them that i was recording the conversation
I thought legally you had to put those beeps on the line if you were recording the convo
As far as I understand the law on recording calls companys have to inform you if they're recording a call.
Normal people do not have to inform anyone but they have to be given authorisation by the other party(s) in order to give that recording to someone else. I believe when there is an actual crime then that part is waived for the court/lawyers etc. Civil proceedings are different from criminal ones so I don't think are covered in that, although I could easily be wrong on this.
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