2 weeks after I had receivd my live box I connected to the internet on the 15th march 2006, 3 days later there is know connection, I phoned the useless techincal joker centre about me having no connection, I was not told why I did'nt have a connection they said "oh there seems to be a problem this could take 2 to 5 working days to be resolved". Iphoned back a week later and they said to phone back a week later and they are still not teeling me why i almost phone every 2 days or so and still have no connection and want me to pay for this services.
You phonme them and you know what they are going to say "call back in 2 or 5 working days
Joined: 04 May 2006Posts: 10Location: Staffordshire
A Short Quiz. Spot The ISP.
Which ISP can deliver a modem 98 miles from where you live and consider the contract completed?
Which ISP can then do the same thing again 2 weeks later?
Which ISP can then set a start date on your account 7 days after the first delivery and take money from your bank by direct debit?
Which ISP 1 month after the first delivery admits to an error, promises yet another modem and promises a reund of the money and does neither?
Which ISP 1 week later pleads for a final chance to rectify matters and again lies through their teeth and does nothing?
Which ISP then demands payment of £14.99 before they will despatch the modem that you have waited for 2 months or discuss compensation?
Which ISP Then cancels your account because you cancelled the direct debit and charges you £152.91 for the termination?
Which ISP then delivers a modem on the day following the cancellation of your account?
If you can answer Wanadoo to all of the above questions then you must be in the same situation as my daughter who requested Broadband in the first week of January. She did not receive her modem until the 14th April. Wanadoo demanded £164.90 be paid before 4/5/2006 or they take legal action. There is now a file of some 17 letters between her and Wanadoo. She still has no service, she cannot go else where because they refuse to supply a migration code and the phone line is locked to Wanadoo.
I have tried everything I know to help her, we are now waiting for Wanadoo to provie a reference number to progress the complaint through CISAS. That is another 3 months process so maybe her children will be able to use their new computer, that that had for last christmas, just in time for this christmas coming.[/u]
Why do Wanadoo (or Orange) send out the live box with instructions to plug the box in and look at the rate of the lights flashing? I followed the instructions (look for the light to flash slowly - it matched the setup video exactly!) - which means the ADSL line is ready, yet to be told by one guy it because BT have not connected the ADSL line yet its due to be complete in a weeks time. Two days later I phoned again thought maybe he had made a mistake as there is def some connection because when I put in the wrong password it gets rejected straight away? Any way the next guy said its due to be completed two days after the first guy said? Also when the livebox arrived the contract enclosed was made out to someone else!!! This cant be legal can it? - Them sending me someone else’s details?
After looking at this forum I’m thinking I have made a huge mistake!!!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
