According to the Trading Standards this is what you should quote if you decide to contact customer services.
Quote:
Under: The Supply of Goods and Services Act 1982- Orange goods are not of satisfactory quality, the services they are not carrying out for me are not done with reasonable care and skill.
If this situation has not been satisfactorily resolved within ten days, you have a case to claim whatever rights you see fit. ie: Terminating contract etc.
If you need backup or confirmation contact the trading standards authority in your area or consumer rights.
According to the Trading Standards this is what you should quote if you decide to contact customer services.
Quote:
Under: The Supply of Goods and Services Act 1982- Orange goods are not of satisfactory quality, the services they are not carrying out for me are not done with reasonable care and skill.
If this situation has not been satisfactorily resolved within ten days, you have a case to claim whatever rights you see fit. ie: Terminating contract etc.
If you need backup or confirmation contact the trading standards authority in your area or consumer rights.
good luck
remember to keep a log of your outages/downtimes , with a date/time and description.
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