Firstly i'd like to say what excellent job you doing with this forum.
Diary of a Wanadoo customer.
8th march upgraded up to Wanadoo broadband Starter package from dialup, our telephone exchange has a maximum connection speed of 1meg so I didn’t see the point of going for the 8meg and paying the extra.
15th march told ready to go.
19th march first call to tech for flashing ADSL light, reinstalled modem checked connections also connected to master socket with no other items on the line, they then did a line test, called back on the 20th of march for result of line test told me it had not been done yet phone back tomorrow phoned back on the 21st of march still not done they would call me back, booked time for call back no call received, called again on the 23rd march found out they had my telephone number incorrectly stored on there system the first and second number swapped after 2-3 calls to billing managed to get number changed then told aprox 2 weeks to get the line broadband ready.
29th march they switched off my dialup connection now have to rely on pay as you go.
Two weeks later now I can only connect to Wanadoo for 3-8 seconds then the green ADSL light starts flashing again, 19th April phoned tech again, I said I’ve done all the checks I can i.e. connecting to the master socket and also installed Wanadoo on a laptop and still I get a flashing ADSL light, some times it may connect for 3-8 seconds, asked for another modem which they agreed to, gave my address told 3-4 days delivery after 28th April phoned to check progress of modem told they had no record of it being ordered by tech and I had to recall tech and try again which I did, told 3-4 days before it would arrive.
4th may finally received modem reinstalled on system still same problem. 8th of may had a BT engineer call to check wiring in house he said no problem with the wiring but not being a ADSL engineer I should call Wanadoo tech and get one to call.
Called 8th may and told they had a problem with there program that checked the line and could I call back tomorrow, 9th may called tech and all they would do was yet another line check, called back on the 15th still problems with there system and to call back tomorrow, 16th may told line check was inconclusive and they would call me back 19th no call back so I phoned them again and they booked me a call back on the next day 20th between 9am and 1pm, waiting in all morning and still no call back. Have now spent to date £43.80 Inc vat on phone calls to Wanadoo and it’s been over 2 months since I upgraded to broadband from dialup or is it downgrade.
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