Thinking Fast, but being tight would rather not pay £50 set up fee (not sure if I still have to pay this if my line is full cleared of LLU b*****ks)
Or BE - bit put off by outside UK call centres, but hey if it works, I wont need to call them.
When I had broadband with BT, we didnt have to call cus. service even once in a two year period: bliss. It was our house move that screwed that up - and I left them because they sting their loyal customers with ridiculous subs.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi
Im with Be and can recommend them their call centre is in Bulgaria but very knowledgeable requests are done instantly and theirs a ticket system which is usually responded to within the hour and a good members forum in the member centre which the staff troll answering queries.
Hope that helps.
_________________ ex Freeserve/Wanadoo/Orange Blog
Thanks Steve, I looked into Be based on your initial reccommendation. Think I may go with them, even though Fast have been really kind and helpful throughout this sorry mess.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
I spose at the end of the day both have short contracts so you can easily move its quite straightforward its not like they try dirty tricks to make it difficult to switch like Orange do.
_________________ ex Freeserve/Wanadoo/Orange Blog
Spoke to the guys in the call centre and they are nice and helpful.
I do not have any problem with Indian call centres.They are bearing the abuse from Orange services.Its not their fault Orange cannot provide good services for their jobs to be easier.
I dont have a problem with Indian call centres per say. I dont have a problem with India at all. I do feel sorry that these people outside the UK are being exploited by a multi billion pound company who are too busy being fat cats and feeding their advertising instead of providing a quality service. Its an ethical choice I'm making not a personal one.
I also have a problem when I am forced to spend x amount of time and money on a premium rate line speaking to a technical 'specialist' that knows very little but refuse admit it. Again a management issue, they are not putting their money where their mouths are.
I'm suspicious of call centres such as these, lots of companies use and abuse this method: Abbey, BT etc - all for one reason: to save money. Its disgusting. I'll never ever subscribe to a 'free' service after this - I understand why its free now.
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