But been with ISP since they where Freeserve, All was o.k. until just after Dec. When connection became slow and dropped out. First though it might just be problems with service as would get service back. I was getting 6MB. But over time has got worse. Last few months I have been getting connections speeds of 190Kbps maxing at 1.5MB. So called tech support to be told I needed line test and to call back in 48hrs. So I did to be told the call had been resolved and closed. So another 48hrs wait. Another 48hrs (a nice pattern developing). So 3 weeks later to my surprise I get an answer the fault is at the exchange an a technician. Awaiting a reply from him. Can I call back in 48hrs!!!. Today is that 48hrs.
Should I just ask for a MAC code? Or if there is a problem on my line!!!, then will it be solved changing ISP? Which is the best ISP to go with? To may have bad press on the net.
I am at the Merton Park exchange (if anyone knows of any problems there? And also found at via net that I have a LLU service??)
But been with ISP since they where Freeserve, All was o.k. until just after Dec. When connection became slow and dropped out. First though it might just be problems with service as would get service back. I was getting 6MB. But over time has got worse. Last few months I have been getting connections speeds of 190Kbps maxing at 1.5MB. So called tech support to be told I needed line test and to call back in 48hrs. So I did to be told the call had been resolved and closed. So another 48hrs wait. Another 48hrs (a nice pattern developing). So 3 weeks later to my surprise I get an answer the fault is at the exchange an a technician. Awaiting a reply from him. Can I call back in 48hrs!!!. Today is that 48hrs.
Should I just ask for a MAC code? Or if there is a problem on my line!!!, then will it be solved changing ISP? Which is the best ISP to go with? To may have bad press on the net.
I am at the Merton Park exchange (if anyone knows of any problems there? And also found at via net that I have a LLU service??)
Any help please, cannot take this any more!!
Thanks :(
Just ask for a MAC code - I wish I had done this ages ago. I have been with Orange since it was Freeserve - first encountered appalling customer and technical service with Wanadoo on switching from ISDN line to basic broadband. 'Upgraded' to 8Mb last July (King's Cross exchange), again with maximum isp incompetence, since then connection has never, ever worked satisfactorily - constant drop outs and speeds scarcely better than dial-up, endless pointless and frustrating conversations with custmer service/tech support. Over the last few weeks connection has started to fail completely (no ADSL line established on modem at all), usual parrot nonsense from tech support, finally managed to speak to someone in customer service escalations who was more knowledgeable. But I've had enough of Orange - requested a MAC code yesterday and surprise, surprise, found that I had several hours uninterrupted connection yesterday evening, albeit at pathetically slow speed.
Orange's management of its broadband service is appalling in every respect. No-one at Orange takes responsibility for resolving customers' problems or gives honest, timely information about what is going on with line and equipment issues. The people who man the phones are hopelessly under-trained, particularly the offshore call centre. It is verging on the dishonest for Orange to charge users premium telephone rates to speak to these people in hopeless attempts to resolve problems which are of Orange's making. Some of their billing/compensation for loss of service practices do not bear scrutiny either. I hope as many of their customers as possible vote with their feet and put them out of business.
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