Hi there
Has anybody out there ever been released from a Orange broadband contact.
I have been waiting for nearly a month . And still have no service.
I would also like to know has anybody ever got past the customer service to someone higher up. Like a director of some sort.
I had the privilege to speak to a floor supervisor that promised me a call back . But that also never happened. I was told this morning that I have a call back booked for the 26th at 2.30.
I know that will also not happen.
There must be some way of getting them to refund my money and cancel my contact.
Please any help, Any help would be APPRECIATED .
I have contacted OSCOM but it looks as if going that way will cost me more in the end with eagle fees and time waisted.
The other way is applying for a new phone line. But that is also over £200.00
Hi there
Has anybody out there ever been released from a Orange broadband contact.
I have been waiting for nearly a month . And still have no service.
I would also like to know has anybody ever got past the customer service to someone higher up. Like a director of some sort.
I had the privilege to speak to a floor supervisor that promised me a call back . But that also never happened. I was told this morning that I have a call back booked for the 26th at 2.30.
I know that will also not happen.
There must be some way of getting them to refund my money and cancel my contact.
Please any help, Any help would be APPRECIATED .
I have contacted OSCOM but it looks as if going that way will cost me more in the end with eagle fees and time waisted.
The other way is applying for a new phone line. But that is also over £200.00
Looking forward to any advice
Thanks
Trish
Same situation. Not one connection since ordering 5 weeks ago. Tonight: Previous issue 'needs to be closed' Why??? No response except waffle. 'Need a new one'. Issue it tomorrow? 'Yes - 5 working days'. That will be 8 days then. 'I'm very sorry'. That will be 6 weeks total! 'I'm very sorry'. And no reason to think that anything will succeed! 'I'm very sorry .....' . You said you closed first one because someone may have been using the phone when you called! But you wont fix a time to leave the line idle! 'I'm very sorry ....' So I can expect a succession of 8 days? 'I'm very sorry ....' 'I'm very sorry ....' 'I'm .........
I phoned order option (UK) to ask for cancellation. 'There will be a cancellation fee'. (UK - no 'very sorry' here). How much. 'Balance of contract'. But you never supplied ANYTHING! 'We activated your account'. 'Tech Support Supervisor' can authorise cancellation without fee'. Phoned TS India. Supervisor will phone you back (I'm screaming silently). Spent 20 minutes trying to change his mind. 'I'm very sorry ....'.
Back here to read the problems. Misery loves company. Where to now? I don't know. I don't want to hand over £240 for nothing but getting the runaround. But if someone gets something - anything - started, I'll put my hand in my pocket. I would love to see something kick off that really hurts this lot. In 50 years I have never seen such contempt for 'little people'. We're totally helpless.
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