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< Problems with upgrades to 8Mb ~ My '8meg broadband' is going at 2meg.

Kayloo

Posted: Thu Apr 19, 2007 6:11 pm

Joined: 19 Apr 2007 Posts: 8

Hello, back in February I changed my broadband from being 2meg to 8meg, both on Orange.. but its april now and I still have this.. its not even 2meg, its 1.8 usually.. I did the BT speed test thing and it said this

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1696 kbps

I'd be really grateful for any help.

OrangeProblems

Posted: Thu Apr 19, 2007 6:11 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

evilpoohead

Posted: Thu Apr 19, 2007 6:36 pm

Joined: 15 Apr 2007 Posts: 12

Kayloo wrote:

Same thing here, I had an 8Meg package and today they Downgraded it to 2mb but I still have to pay for the 8mb! just because their contract has the "Up to 8" term..Turns out they had offered me an "Up to 8mb" speed but my line could hold up to 2..

glenhill2409

Posted: Thu Apr 19, 2007 7:03 pm

Joined: 01 Aug 2006 Posts: 335

It maybe you have a stuck profile at 2mb. Speak to Orange about this

evilpoohead

Posted: Thu Apr 19, 2007 7:04 pm

Joined: 15 Apr 2007 Posts: 12

glenhill2409 wrote:

It maybe you have a stuck profile at 2mb. Speak to Orange about this

It was them who told me that.

OrangeProblems

Posted: Thu Apr 19, 2007 7:04 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

glenhill2409

Posted: Thu Apr 19, 2007 7:06 pm

Joined: 01 Aug 2006 Posts: 335

I understand that but your profile shouldn't be capped at 2mb unless you are on the 2mb package

Kayloo

Posted: Thu Apr 19, 2007 7:27 pm

Joined: 19 Apr 2007 Posts: 8

I've been ringing Orange loads since feb and they just keep saying oh it'll be sorted out in 10 days... been the longest 10 days of my life from feb to april! what should i say to them when i ring up?

keithwjones

Posted: Thu Apr 19, 2007 7:47 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

Kayloo

Do you keep turning the Livebox off?

Leave it on and in 3 days the profile should go up by itself. If you keep turning it off it thinks the line is not stable.

If it does not go up then glenhill2409 has given you the answer. In which case you need to contact Orange for them to get BTW to reset it.

Keith

Kayloo

Posted: Thu Apr 19, 2007 7:49 pm

Joined: 19 Apr 2007 Posts: 8

Nah I never turn it off really... its certainly been on more than 3 days. I don't really understand what that thing from BT speed test thing means though... so i dont know what i should say when i ring up Orange.

keithwjones

Posted: Thu Apr 19, 2007 7:51 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

As glenhill2409 says

PROFILE STUCK:

If you have had it more than 10days it looks as though the profile is stuck at 2mb. Ask Orange to get BTW to reset.

The first 10 days is the training period.

Keith

evilpoohead

Posted: Thu Apr 19, 2007 8:07 pm

Joined: 15 Apr 2007 Posts: 12

glenhill2409 wrote:

I understand that but your profile shouldn't be capped at 2mb unless you are on the 2mb package

They said they did that because I complain not to have the speed I pay for during afternoon hours. They said they did it to keep the connection more stable.
They are allowed to do so (upgrade-downgrade) without notice by their damn contract policies and stuff.

Kayloo

Posted: Thu Apr 19, 2007 8:23 pm

Joined: 19 Apr 2007 Posts: 8

Its really annoyed me I was on the phone to them an hour earlier on today before i came on here and they're so unhelpful.. 2 of the people i got put through to couldnt even understand me at all, and when i finally got to talk to someone who did understand what i was saying he just said he was gona email his collegue and try and find out whats wrong and i have to ring them up AGAIN tomorrow.

evilpoohead

Posted: Thu Apr 19, 2007 8:42 pm

Joined: 15 Apr 2007 Posts: 12

Kayloo wrote:

Depending on the remaining months on your contract I advice you to either ask for a refund for your problems or migrate to another isp.

keithwjones

Posted: Thu Apr 19, 2007 9:23 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

evilpoohead & Kayloo

Post your stats from Livebox will be similar to this:

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 9.0
Attenuation (dB) : 37.0
Attainable download rate (kbps) : 8000
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 7168 288

But note that I am on LLU.

Keith

Kayloo

Posted: Thu Apr 19, 2007 9:43 pm

Joined: 19 Apr 2007 Posts: 8

I don't have a contract I believe, because I get my broadband free with my mobile phone contract... this is the reason I haven't changed.. because I don't pay for it.

This is from my livebox

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 7.4
Attenuation (dB) : 27.0
Attainable download rate (kbps) : 8704
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 8128 448

keithwjones

Posted: Thu Apr 19, 2007 10:24 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

Kayloo

Those stats look good to me. You are on IPStream Max and should be getting speeds of atleast 6.

I would say the profile is stuck as glenhill2409 said.

Have a look at:

http://www.dslzoneuk.net/forum...php?t=3965

Keith

All times are GMT

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