I'm not having these problems since I migrated from Orange. I can't believe that you were told to defragment your hard drive because you have periods you can't connect to the internet It's highly unlikely that your outages are being caused by your equipment, more likely to be Oranges' equipment.
As your on a package I believe they no longer offer am I right in thinking your well out of the minimum term? If you are, request a MAC and leg it. Don't waste your time and money on shoddy customer 'service' and technical 'support', you'll find a far better service from almost any other isp.
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
JohnDet wrote:
Been having long periods of enforced disconnection on my 512kb £17.99 package.
I'm keeping a log, to request an explanation, and over the last 14 dys or so, the service interruption has been similar to the last 3 days recorded
17/04/2007 10:30 - 13:30 off
18/04/2007 15:15 to 15:35 off
19/04/2007 09:50 to 17:00 off
I sent them a mail, with a complaint, and they told me to defrag -
Any one else having these problems ??
John Det
Did they give any explanation as to how defragmenting your disk could possibly give you an internet connection? Any chance you could copy the e-mail onto this site. I could do with a good laugh
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Quote:
Did they give any explanation as to how defragmenting your disk could possibly give you an internet connection? Any chance you could copy the e-mail onto this site. I could do with a good laugh Laughing
Alan
PMFSL
_________________ ex Freeserve/Wanadoo/Orange Blog
I sent them a mail, with a complaint, and they told me to defrag -
John Det
Ludicrious!
so how come i'm getting the exact off/on connection as you are , and yet my primary OS is Linux.
here's my log:
Fri Apr 20th: outage 4pm. back up 7pm.
Mon Apr 23: outage 11pm.
Tue Apr 24 : still down 8.15am. came back later that day.
Wed Apr 25: outage 9.15pm. changed login type from PPPoA to PPPoE - got connection back
Sat Apr 28th: outage 22:35
Sun Apr 29th: still down. all day
Mon April 30th : down. all day. called tech support @ 19:54, waited in queue for 17 minutes. 1 hour call. end result "line test - call back in 24 hours"
Following on from my original post, - still regularly no service, so after another few + few days came and went, with the latest suggestion from eMail technical support being to "powercycle" = boot up and down and so on, and having written to Rotherham, with no reply, i decided to call them, after the outages over the last 5 days are now a 09:30 to 18:00 certainty, and spoke after 12 mins to lady No.1 - she was very nice and sympathetic, with no attempt to align me with a new contract, as she realised i was mind made up, and she then put me through to Lady No.2, who reviewed my case, and told me she would engage an engineer to sort my problem out, as this would cause me the least of hassle, and have it sorted straight away.
I refused this politely, and requested my MAC, which she promised within 5 days.
It's the only logical solution from my recent experience of Orange service, and customer service, although as a freeserve boy, and being so happy til recently, it's a shame to have to leave.
I'm off to BT, with the logic to this being BT + BT all under one roof, and better experience with them on customer service is certain to be better - I'm 5 miles from my exchange
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It's highly unlikely that your outages are being caused by your equipment, more likely to be Oranges' equipment.
