Please forgive me if i blow my top during this posting.
I was informed by Wanadont on the 7th MARCH that my upgrade will take place, wohoo. I was not aware of the nightmare that was to follow, the broadband has not worked at all since and despite rrepeated emails, letters and calls i am nowhere nearer getting back on. Wanadont have conducted 6 line checks (clear) , BT have conducted 2 line checks (clear) and i am now awaiting the delivery of a third livebox ( in case it is the live box). They just dont want to know, everytime you call you get someone different and you have to start all over again. . What am i to do, do i hold the record,lol. I`m not very technical minded when it comes to computers but i think they are taking the p**s!
It's been 9 weeks since I was completely cut off (for the 4 weeks prior to that I had a very unreliable connection). Yesterday, for the first time in a few weeks, they suggested doing a line test to bring more attention to my account. It went nowhere. They said they didn't have enough information to identify the fault and asked for a few dates, etc. Then when I called back today, I got someone reading from a script that told me something about the exchange being replaced by BT and how they're uploading Wanadoo LLU blah blah blah. Still no sign of getting broadband back esp. after admin posted about the gremlins holding everything up.
So I'm not alone...
I've been without Orange internet access now for 'just' 8 days and already felt totally hacked off with the lack of help from the service line - but now i've read some of the tales on here i almost feel resigned to not being reconnected anyday soon.
There was no obvious reason why my connection failed - livebox status show 'ppp server down' before then i had a mostly reliable connection; apart from the time they changed by user name from ...@bb4.freeserve.co.uk to ...@fs but that only took 3 days to resolve
I have spent probably upwards of 3 hours on the phone at 8p/min, and like the majority of posters on here get frustrated by having to repeatedly answer totally irrelevant questions.
Does anyone know a normal phone number for Orange - I went to www.saynoto0870.com which suggested 01642 732784 but that number seems to be permanently engaged?
So I'm not alone...
I've been without Orange internet access now for 'just' 8 days and already felt totally hacked off with the lack of help from the service line - but now i've read some of the tales on here i almost feel resigned to not being reconnected anyday soon.
There was no obvious reason why my connection failed - livebox status show 'ppp server down' before then i had a mostly reliable connection; apart from the time they changed by user name from ...@bb4.freeserve.co.uk to ...@fs but that only took 3 days to resolve
I have spent probably upwards of 3 hours on the phone at 8p/min, and like the majority of posters on here get frustrated by having to repeatedly answer totally irrelevant questions.
Does anyone know a normal phone number for Orange - I went to www.saynoto0870.com which suggested 01642 732784 but that number seems to be permanently engaged?
That's just a number for call centre staff rather than a customer / tech support number
Since the LLU upgrade I was unable to connect to the internet for a number of weeks.
I had also been sent an additional Livebox pack (connection didnt work with either). Wanadoo then sent out a SpeedTouch USB modem - thankfully this works (although I must add at only ~1mb, sometimes less). It's better than nothing - but far short of the >8mb capacity of LLU.
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Nearly 2 months of daily calls..
