First thing you need to check if you keep getting disconnected is the status of the lights on the livebox. When you are disconnected check the @ light on the livebox. If it is flashing rapidly then it is not detecting an ADSL (broadband) signal at that particular moment.. If this is the case then:
a) make sure the livebox is plugged into the master socket with no extensions. Disconnect everything from the phone line (including temporarily phones) so the only thing you have connected is the box itself. If the light goes solid it is probably related to an extension you had it on (i.e. you need to purchase a broadband RJ11 cable). If you've unplugged Sky or a cordless phone and the light goes SOLID then you require a new filter. If it's still flashing fast change the filter to double check. If still you have no connection contact the broadband tech support team who can do a line test.
b) If you are being disconnected and the @ light remains solid then check the status of the wireless network manager (white seagul on green background). If the background is going from green to yellow then back again then the wireless adaptor is not connecting to the livebox correctly. You would need to change the channel from the livebox config pages. Open up Configure the livebox > enter admin and admin for the un and pw (default). Click on 'Security' then 'Wireless Connection' then chang the channel (ie. you can choose from 1-11). Once you get a stable channel you should have no problems.
If you have this issue and have recently received a livebox then you won't have the wireless connection manager in the same form I stated. But if you are losing connectivity try the channel change until you get a higher rate.
>>If still you have no connection contact the broadband tech support team >>who can do a line test.
Ok - I have been through this route several times. The line test is performed, no fault is found. It's only the ADSL that gets disconnected - less often now though - maybe once a month.
Thing is, once it loses the signal, it finds it very difficult to re-establish comms again. Several power off/on sequences seem to do the trick.
I have re-postioned my livebox so it's on the master socket, changed the filter, no change.
I suspect that I have a high signal/noise ratio, and I live some distance from the exchange - maybe just on the limit. I don't think the Livebox can deal with this situation very well.
One other gripe - as the consumer, I always have to chase Wanadoo tech support for the follow up on any line test that is performed, and the problem never gets resolved completely.
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