Thank God i found this site! I thought i was the only one! I was going crazy! anyway...
Just some simple questions
1) What is a MAC code?
2) How do I know what speed I'm getting (if ever get connected)?
I've been waiting about a month now, so much for the 10 days it said in the e-mail i got when i signed up. I've not even had any connection for last week and before that it was about 10mins to an hour a day! Sorry for ranting.
1 a MAC code is short for migration authorisation code which you can ask a ISP for to change to a different ISP.
2 if the modem working normally you will get a icon at on the taskbar which is the same as you would get with dial up connection.
As long as have not got a email saying your broadband connection has been activated you would would be in your right to call Wanadoo to cancel the broadband order in which case Wanadoo will send a prepared envelope to return the modem pack or if bought a starter pack from a shop then you would need to take the modem back to the shop.
If you have been promised an 8Meg connection you will be in an area with LLU and the MAC code from Wanadoo will not convert you back to a service provided by BT. I know because it just happened to me.
You have to cancel the account and wait for the LLU connection to be taken off.
...As long as have not got a email saying your broadband connection has been activated you would would be in your right to call Wanadoo to cancel the broadband order...
Hi,
Thanks for answering my questions . As for the e-mail, well i have recieved it even though it doesn't work! I phoned customer services yeterday to cancel but they said i would have to ring tech support (by the way, why can't they put you through instead of making you ring back!?). So I rang tech support and they said that if i cancelled, I would have to pay the remainder of the contract! FOR WHAT?! I'm not getting anythinything in return! Thing is i don't want to cancel, I just want my broadband!
...As long as have not got a email saying your broadband connection has been activated you would would be in your right to call Wanadoo to cancel the broadband order...
Hi,
Thanks for answering my questions . As for the e-mail, well i have recieved it even though it doesn't work! I phoned customer services yeterday to cancel but they said i would have to ring tech support (by the way, why can't they put you through instead of making you ring back!?). So I rang tech support and they said that if i cancelled, I would have to pay the remainder of the contract! FOR WHAT?! I'm not getting anythinything in return! Thing is i don't want to cancel, I just want my broadband!
A good test to prove there is a line fault would to unplug all extensions and plug a micro filter into the BT master socket and one phone.
If there is a extension socket hard-wired into the BT master socket then as long as BT face plate has a visible line that separates the top and the bottom then it is possible to undo to the main screws and safely remove the bottom part to revel a BT test socket.
If this does not work then the problem is likely to be with wanadoo.
Please can state which modem you were supplyed with?
wanadoo can't make you pay the remainder of the contract as they are in breach of contract which states that
Quote:
1.2 Before we can be sure that we can provide you with the Broadband Access Service we must:
1.2.1 check that you are in a geographical area where you can receive the Broadband Access Service;
1.2.2 perform a satisfactory telephone line test;
and 1.2.3 successfully activate the Broadband Access Service.
1.3 If we are not able to provide you with the Broadband Access Service because, in our sole opinion, the conditions in paragraph 1.2 are not satisfied then:
1.3.1 we will notify you as soon as possible;
and 1.3.2 you will return the Equipment to Wanadoo within 30 days, failing which Wanadoo reserves the right to charge you for Equipment you have not returned unless actual proof of postage can be provided to Wanadoo's reasonable satisfaction.
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. As for the e-mail, well i have recieved it even though it doesn't work! I phoned customer services yeterday to cancel but they said i would have to ring tech support (by the way, why can't they put you through instead of making you ring back!?). So I rang tech support and they said that if i cancelled, I would have to pay the remainder of the contract! FOR WHAT?! I'm not getting anythinything in return! Thing is i don't want to cancel, I just want my broadband!
