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< Problems with upgrades to 8Mb ~ Online!!!!!

chorlton

Posted: Sun May 14, 2006 9:16 pm

Joined: 11 Apr 2006 Posts: 79 Location: Manchester

I've just noticed a solid green light on my router!!! Very Happy

I'm back online - running at 2MB though, what happened to my LLUed line?- don't know what's happened as it's a Sunday evening - checked the logs - 20:47.....

2 months offline!!! I wonder how long it'll last Rolling Eyes

OrangeProblems

Posted: Sun May 14, 2006 9:16 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

hlei

Posted: Mon May 15, 2006 1:19 pm

Joined: 15 May 2006 Posts: 31

Congratulations! Another two weeks and it'll be our 2 month "anniversary". Hope we get connected then too.

chorlton

Posted: Mon May 15, 2006 9:43 pm

Joined: 11 Apr 2006 Posts: 79 Location: Manchester

Good luck hlei (and everybody else)

My wife took a call from customer services today - they accused her of lying (not the exact words, but the implication) because she said that we've were LLUed - we've got the email proof that we were upgraded on 6 March (if only for a few days until the disconnection).

So even though we're up and running we still get bad service. Can the customer service person please read our notes properly before calling!!!! I'm going to call tomorrow to sort this out (again!!!!).

alaninfallowfield

Posted: Mon May 15, 2006 10:15 pm

Joined: 21 Apr 2006 Posts: 94 Location: Fallowfield, Manchester

It's possible for one of their systems to record an "upgrade" and another to record it as not having happened. That's how they managed to screw up my account. You need to get the customer service bod to check all their databases. They don't seem to have the necessary integrity checking.

OrangeProblems

Posted: Mon May 15, 2006 10:15 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

hlei

Posted: Tue May 23, 2006 11:19 am

Joined: 15 May 2006 Posts: 31

Yeah, I don't get how they can have all these separate databases and half the staff doesn't know to check them or even know of their existence!

chorlton

Posted: Thu Jun 01, 2006 1:57 pm

Joined: 11 Apr 2006 Posts: 79 Location: Manchester

Bl***dy line's gone down again and Orange\Wanadoo can't check as their systems keep crashing since the rebrand - Evil or Very Mad

Hope it gets sorted quicker than the two months this time Twisted Evil

hlei

Posted: Thu Jun 01, 2006 2:05 pm

Joined: 15 May 2006 Posts: 31

Say it isn't so!!! I can hear people screaming all over the UK. Twisted Evil

All times are GMT

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