After suffering for over 2 months with what can olny be described as a 'shoddy at best' connection after my 'upgrade' to 8meg I've finally decided to look into changing ISPs.
I never had any problems with freeserve/wanadoo since taking up their ADSL service when it was first launched.
512k connection - no problems, upgraded to 1meg - no problems, upgraded to 2 meg - no problems. Last upgrade to max 8meg has left me with a connection that fluctuates between less than 1 meg to 2meg at the most. This is when I'm connected at all, 5 minutes is the maximum Im usually connected for before my router reports a loss of sync.
Calls to the tech support at wanadoo have left me at a loss, they think I'm being supplied ADSL on a mobile number. They wouldn't even acknowledge that this wasn't the case.
3 weeks of 'change the microfilter', 'is your router configed correctly' and other such questions now leave me with, I feel, no alternative.
I called the customer service number today to discuss the possibility of a refund for the 2 months lack of service only to be told that I would probably be best off cancelling my service entirely.
I'm in Oldham and have thought about switching to Zen interent although I'm open to suggestions.
Any comments/advice would be much appreciated.
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After suffering for over 2 months with what can olny be described as a 'shoddy at best' connection after my 'upgrade' to 8meg I've finally decided to look into changing ISPs.
I never had any problems with freeserve/wanadoo since taking up their ADSL service when it was first launched.
512k connection - no problems, upgraded to 1meg - no problems, upgraded to 2 meg - no problems. Last upgrade to max 8meg has left me with a connection that fluctuates between less than 1 meg to 2meg at the most. This is when I'm connected at all, 5 minutes is the maximum Im usually connected for before my router reports a loss of sync.
Calls to the tech support at wanadoo have left me at a loss, they think I'm being supplied ADSL on a mobile number. They wouldn't even acknowledge that this wasn't the case. hi mate i have had the same problems. i have fianally got it sorted . after more than 2 months of hell. this 8 meg s**t is aklll about money mate. not even BT a ready to do it and the own the exchange . the thiing you got to be carfull is that u swich ISP and wanadoo do not put the line back to how it was. this happened to a mate of mine and then u get your new isp blaming your old isp (wanadoo). Once they send a BT enginner to ur house which is wehat they did for me thety are then finally satified you cannot get 8 meg they will then swich you back. thats whay happened to me. forget calling the techs their a waste of time conntact the ISPA online they will put in a complait for u then put yu thrpough to a differrnet department in wanadoo. Goodluck mate i know how u feel. im trying to get compensation now since being down since march
3 weeks of 'change the microfilter', 'is your router configed correctly' and other such questions now leave me with, I feel, no alternative.
I called the customer service number today to discuss the possibility of a refund for the 2 months lack of service only to be told that I would probably be best off cancelling my service entirely.
I'm in Oldham and have thought about switching to Zen interent although I'm open to suggestions.
After suffering for over 2 months with what can olny be described as a 'shoddy at best' connection after my 'upgrade' to 8meg I've finally decided to look into changing ISPs.
I never had any problems with freeserve/wanadoo since taking up their ADSL service when it was first launched.
512k connection - no problems, upgraded to 1meg - no problems, upgraded to 2 meg - no problems. Last upgrade to max 8meg has left me with a connection that fluctuates between less than 1 meg to 2meg at the most. This is when I'm connected at all, 5 minutes is the maximum Im usually connected for before my router reports a loss of sync.
Calls to the tech support at wanadoo have left me at a loss, they think I'm being supplied ADSL on a mobile number. They wouldn't even acknowledge that this wasn't the case.
3 weeks of 'change the microfilter', 'is your router configed correctly' and other such questions now leave me with, I feel, no alternative.
I called the customer service number today to discuss the possibility of a refund for the 2 months lack of service only to be told that I would probably be best off cancelling my service entirely.
I'm in Oldham and have thought about switching to Zen interent although I'm open to suggestions.
Any comments/advice would be much appreciated.
hi mate i have had the same problems. i have fianally got it sorted . after more than 2 months of hell. this 8 meg s**t is aklll about money mate. not even BT a ready to do it and the own the exchange . the thiing you got to be carfull is that u swich ISP and wanadoo do not put the line back to how it was. this happened to a mate of mine and then u get your new isp blaming your old isp (wanadoo). Once they send a BT enginner to ur house which is wehat they did for me thety are then finally satified you cannot get 8 meg they will then swich you back. thats whay happened to me. forget calling the techs their a waste of time conntact the ISPA online they will put in a complait for u then put yu thrpough to a differrnet department in wanadoo. Goodluck mate i know how u feel. im trying to get compensation now since being down since march
My Uncle is on the Oldham exchange,he lives near Heron street if u know it.He recently changed to UkOnline and now gets a constant 7 meg connection He did go and buy himself a netgear router though.
I am in south Manchester and have had the usual problems since being converted to LLU. Starting on the 8th of March my connection became intermittent and then disapeared altogether. I have also been round the pointless and frustrating Wanadoo loop of many useless techical calls and no prospect of any kind of fix because noone will go to the exchange and sort it out. I finally decided to change ISP and then Wanadoo hit me again. The MAC code they gave me can apparently only be used with another LLU service so I now have to cancel my account. Trouble is the LLU connection has to be removed before my new ISP (Virgin) can take over. It seems this can take up to 20 days but Wanadoo can't give an accurate date!!
So I have to keep phoning up and asking them untill it's finally gone and I can forget the whole sorry episode.
If anyone from Wanadoo is reading this (and I know that you do) I would just like to say that you have caused me considerable inconvenience and much lost time (and money) in phone calls. Your technical help is useless for anything other than a simple set up fault. Your organisation generally seems laughable and you clearly do not have anything like sufficient technical resources to support LLU problems.
There thats got that off my chest - but I still have no connection and can't get another one until Wanadoo finaly free me from their wretched system.
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
I'm on the Didsbury exchange so I hope this all applies to you.
Your LLU MACcan be used for some non-LLU providers. Also AFAIK the LLU removal on my line was done by BT not by Wanadoo. I don't know where the 20 days is coming from as my switchover took just nine days and those included a weekend and a bank holiday. Perhaps BT engineers are being overwhelmed by people wanting to get away from Wanadoo
Be very very careful about ensuring Wanadoo know your account is closed when you transfer. They are claiming (not that I believe them) that they weren't told of my successful transfer and took another month's money. Si cancel youtr direct debit now!
You have to be very careful as Wanado seem to have a few separate databases - you may have cancelled in one, but the other databases mightn't have been syncronised - call customer services (service LOL) and make sure all of your records are up to date and cancelled.
Your LLU MAC can be used for some non-LLU providers. Also AFAIK the LLU removal on my line was done by BT not by Wanadoo. I don't know where the 20 days is coming from as my switchover took just nine days and those included a weekend and a bank holiday.
Just going on what my new ISP told me. He said that a proper MAC code has 14 digits. You are problaby right though because every time I use a "help line" I seem to get a different story.
The time they quoted is a maximum so I could be disconnected a lot quicker. It's just a pain having to wait around and I will still have to call Wanadoo to confirm that it has gone.
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He did go and buy himself a netgear router though.
