well they told us via email we were going to be 'upgraded' for free on Feb 19th to <8meg, previously we were getting 2 meg for free with no problems as part of my wife's mobile package (& this was the ONLY reason we went with Orange)
On the day in question Orange killed our connection completely (error message 721 - unable to connect to remote computer - THEIR FAULT!) and over 50 calls later to various friendly but ultimately unhelpful people from customer service/tech support we are still no closer
I have been told that we can always cancel the bb account (which they say is free) but not the mobile one (not without a ridiculous payment anyway as the 18mth contract has only been running for a few months) Our argument is that we bought into the whole package solely because of their internet offer, we have done everything we can to resolve it from our end and so should be able to walk away without penalty if they can't deliver within an acceptable amount of time (I think 6 weeks is more than enough)
This has been logged with Consumer Direct & OFCOM, but they don't deal with individual cases - anyone have any advice to share on how we can escape legally, rather than simply refusing to pay them - I'm sure if we cancel the direct debits they'll react quickly enough, but not to fix our problem....
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