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< General Wanadoo / Orange Problems ~ Wanadoo MAC problem

alaninfallowfield

Posted: Fri Apr 21, 2006 7:41 pm

Joined: 21 Apr 2006 Posts: 94 Location: Fallowfield, Manchester

Hello.

I finally despaired of Wanadoo and got them to issue me a Migration Authorization Code. Wonderful I thought, off I go. Of course that was far too easy. The MAC they issued seems to be invalid - it is like "LLU999999". As far as I can find out, the correct format is meant to be 10 or twelve character, slash, five characters.

Has anyone else had problems getting a correct MAC out of Wanadoo?

Any idea what I should do now? I really don't want to talk to their "customer support" without knowing exactly what to ask for as they make my brain ache!

Alan

OrangeProblems

Posted: Fri Apr 21, 2006 7:41 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

wildthing

Posted: Fri Apr 21, 2006 8:51 pm

Joined: 09 Apr 2006 Posts: 29

You could check to see if your exchange has been upgraded to 8Mb because if the code is LLU then it could mean that it has been upgraded so it could be worth checking on the wanadoo site.

alaninfallowfield

Posted: Fri Apr 21, 2006 9:05 pm

Joined: 21 Apr 2006 Posts: 94 Location: Fallowfield, Manchester

Thanks for the suggestion.

Yes the exchange has been "upgraded". That's one of the main reasons I want to leave Wanadoo. They made a complete mess of the upgrade so that I lost connection for several weeks and am still stuck at 512k. They can't increase the speed on my line because one of their databases say it has been upgraded whilst another admits it hasn't been upgraded. I also can't change my subscription package because they are in the process of upgrading my connection. They seem to have no consistency checking between their different databases and I've finally lost patience with them.

wrt the LLU bit in the code - I can understand why that might Be Broadband, but it seems suspicious that the MAC doesn't conform with what seems to be the required format.

Alan

wildthing

Posted: Fri Apr 21, 2006 9:18 pm

Joined: 09 Apr 2006 Posts: 29

You could try giving the code to your chosen new ISP and see what happens. But I suspect they won't be able to use it you may have to cancel wanadoo then wait for your line to be clear beforesigning up to another ISP

OrangeProblems

Posted: Fri Apr 21, 2006 9:18 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

30111987

Posted: Fri Apr 21, 2006 9:24 pm

Joined: 08 Apr 2006 Posts: 346 Location: Scotland

the problems with changing once unbundled should be eaised soon:
http://www.theregister.co.uk/2...1/llu_emp/

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alaninfallowfield

Posted: Fri Apr 21, 2006 9:45 pm

Joined: 21 Apr 2006 Posts: 94 Location: Fallowfield, Manchester

Thanks for the link.

I'll ring my candidate new ISP to see if they can use Wanadoo's code, otherwise I'll have to cancel. At least I'll see what the new ISP's customer support is like before I commit to them Smile

alaninfallowfield

Posted: Wed Apr 26, 2006 10:48 pm

Joined: 21 Apr 2006 Posts: 94 Location: Fallowfield, Manchester

Good news everyone! My new ISP could deal with the funny MAC, although I had to phone rather than use their web site. The changeover will take longer than normal, presumably because they have to reconnect me to BT but I still get the free migration.

I originally rang their technical support and it was great talking to someone who wasn't reading a script.

So fingers crossed, touch wood, I'll be free on May 3rd.

Alan (who still deep down expects something awful to scupper it all)

alaninfallowfield

Posted: Wed May 03, 2006 4:15 pm

Joined: 21 Apr 2006 Posts: 94 Location: Fallowfield, Manchester

Oh me of little faith.

I escaped Wanadoo's clutches today. I'm now getting higher speed + newsgroups all for less money. The actual switchover went smoothly and took just over a week.

Alan

Segamak

Posted: Mon May 08, 2006 9:28 pm

Joined: 08 May 2006 Posts: 12

MAC Codes are usually in this format:
BBIP12345678/AB123C
BBDS12345678/AB123C

Elhana

Posted: Mon May 08, 2006 10:25 pm

Joined: 11 Apr 2006 Posts: 3394

Segamak wrote:

MAC Codes are usually in this format:
BBIP12345678/AB123C
BBDS12345678/AB123C

Usually yes, LLU lines are given LLU999999 style codes though. As the thread says one a few providers accept them so far.

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