My broadband was OK at 1Mb but ever since Orange "upgraded" it to 4Mb it`s given me no end of problems. It keeps locking out, freezing or not letting you on line in the first place. It didn`t seem any faster than it was before either ! I decided I wanted to revert to 1Mb as I`d been advised by one or two people I know that downgrading their speeds had sorted their problems.
Unfortunately Orange have the worst customer service that I can remember having come across. I have been repeatedly told by "customer services" that I have to ask "technical", then told by "technical" I have to speak to "customer services". I have never had any call which has lasted less than 10 mins (just coincidence that it`s an 0870 number ? ) and most last considerably longer. In desperation I asked to speak to a supervisor and was told I couldn`t ! I can`t remember having that said to me ever before ! They eventually put me through to "complaints" (or something like that) which was just some chap repeating pat answers expressing regret but not actually being able to do anything, except repeatedly telling me to "phone technical......"
I`m absolutely sick of being pushed from pillar to post, if two branches of the same company are saying different things I suggested it would be more productive for them to talk to each other and get back to me. Their response ? "we can`t make outgoing calls from here, you`ll have to sort it yourself" (in other words **** off, we can`t be arsed).
I would NEVER recommend Orange/Wanadoo to anyone.....
Normally regrading back is only done through a fault report once it comes back indicating the speed is the issue. It should also initiate the downgrade automatically to stabilise the connection. It's a purely technical issue, it's just the actual tech department themselves have no say or ability to arrange or request downgrades directly, it has to go through the faults system.
if you are having issues with broadband after an upgrade contact Orange technical support and ask them to raise a long line fault..
orange will then put this through on the faults system, by doing this it will arrange an appointent with BT to come to your property to do some tests on your line
BT will let you know exactly is the status of your line and have the appropriate action done to it on the systems, BT will then report this back to the provisioning team within Orange who will then contact you with further information and options
But how do I get them to do this without wasting half an hour talking to someone on a long distance connection who I can hardly understand whilst going through the same bleedin` questions I`ve gone through a million times before........
It`s so frustrating, and that`s before you throw in the fact it`s an 0870 number and you`ve got this nagging feeling that they`re deliberately taking longer on purpose, my stress levels just can`t take phoning them again..........
Even when you do get through they just say they`ll "do a line test" and you never hear anything more about it.......
I`m sick to death of it.
if you have an Orange mobile ( or know someone with one) you can call 150 for broadband technical and its a free call.
they are frustrating. all my problems started when i was upgraded to 4mb (never actually got more than 2.6mb). i've now been put down to 0.5mb!!! but my connection is stable for the first time in months.
have now had enough and have applied for a MAC code to go elsewhere for my broadband.
the future's definately not bright!!!!!!!!!
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