I moved the Bulldog after a series of Wanadoo problems - and guess what - the are even worse!
I started off at 2.2Mb for 2 days, this dropped to 1.1mb for a week and then to 800K. Each time you call support you have to repeat the entire story as they either don't keep any notes or don't read them (this is at your cost). In all before the would check their kit in the exchange I had to:
Reinstall the modem (3 times)
Uplug all equipment from the phone sockets
Plug everything back in 1 at a time and try again
Move my PC to the first phone socket
Disable AV software
Update my modems firmware
Perform a firmware reset on my modem
Eventually after 2 weeks (sometimes you had to wait 48 hours before tech support would call you) they agreed to test the line and...yes you guessed it....found a fault.
The fix lasted 2 days before the line speed plummeted to 800K again.
This time they tried a different tack when I complained and told me I live so far from the exchange that I was lucky to get any broadband at all - which was a surprise since I've had it for a couple of years with Wanadoo at 1Mb.
When challenged on this they changed the story to - well we use completely different technology to Wanadoo....interesting as DSL is....DSL - still it's good to see they admitted to having inferior kit!
I then cancelled my line and broadband and am now waiting for BT to get my line back.
Sorry to hear about your bad experience man. Sounds like customer support not up to much.
Just to balance your story, I have had excellent service from bulldog, and max downstream is usually about 7.5mb sometimes more. I'm based in Glasgow and am 3-4 km away from the exchange so reasonabley close.
I'm just luck i've not had to call support / customer service, sounds like u had a knightmare
A mate of mine is doing ok with Bulldog. The speed's not the max advertised but ISTR around 4MB, no doubt due to local conditions. Best part is that on Direct Debit they haven't taken a payment from him for several months, despite loads of communications with them about it. Broadband for free, maybe forever )
A good tip with their customer service (or any customer service call) - once through the account holder security questions, ask _them_ to read & repeat everything they have on record for any open problems. You're paying for the call so better to get them doing the legwork, and maybe they'll also appreciate the outstanding problem!
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