After all the problem with not being able to install the livebox, and various expensive phonecalls, we were then told that we could not cancel. We then downgraded to 2mb so that we would not have to pay if we did cancel, they sent us a modem etc and....3 weeks later (after the initial 10 day waiting period) we still have no connection with the 2mb broadband. We called up and once again, back to the start! NO HELP!
We lost the internet on 5th January. It's now march. Customer service my arse.
I'd just cancel if I were you. I downgraded to 2mb just so I could quit for free too! (An Orange employee even suggested I do that to avoid paying. He's the only decent Orange employee I've spoken to about my broadband, hence I emailed Orange to praise him, credit where it's due and all that).
Anyway, now with IDNet which seems great so far and looking forward to not having to phone the worst company I've ever dealt with and hang on the phone for hours and hours etc when there are better things to be doing.
I really have no idea at all why they said that, it's pathetic
Apparantly there's a fault on our phone line (which is preventing our internet service from working) so I'm gonna get on the phone to TalkTalk (grr they suck too!!!!!) to see if they can find the fault and fix it - fi they say there is no fault (Which i think they may) it just proves that our theories on the unskilled and deceitful employees were correct!!!!!
I think we may be switching back to Virgin broacband if we can actually quit - funny, 3 years service with them and no line fault!!
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