Basically since about 10 days ago i only get a minute or so of connection before it drops and then reconnects.
Have contacted Orange in excess of 0 times via Phone and email and the last email stated that nothing existed on my account to suggest a line test had been or would be done. This is despite several supposed tests and Promised ones. Heres basically what has happened so far(this is the email i have sent)
I contacted your Customer services via email nine days ago as I was having Problems with my internet connection. Every few minutes the line disconnects and then reconnects again causing major inconvenience.
So I received a bog standard response from your department asking me to try a number of things which I did to no avail.
So I called your Technical Support line and spoke to someone who informed me nothing could be done because I had my own modem and not one of yours(I have a Belkin Wireless router) They informed me that I needed to check the Parameters and gave me a long list of letters and numbers which meant nothing to me. He never explained what it was for and may have been speaking Chinese for all I could understand. Anyway, I rang Belkin who checked all the details which were correct. So I called back several times initially being told I wouldn’t be able to get resolution because of the type of modem I had. Eventually after Three days on Tuesday I got through to someone who said they would test the line. He said to unplug the Phone line and wait for two hrs, leaving my computer and modem turned on, and that after that time it would all be fixed as there was definitely a fault on the line. So after Three hrs I Plugged back in expecting everything to be ok and it wasn’t, in fact it appeared to be worse. I emailed customer services as I didn’t want to be kept waiting. I received a reply stating that I was told wrong and I should wait at least forty eight hours and to contact them again if I still had problems which I did. So I called back on Thursday to be told that they couldn’t tell me anything as the tool was down and to call back in a couple of hours. So I called back Three hours later and the ‘tool’ was still down, call back in Three hrs. By this Point I was getting frustrated. I called back the next day to be told the same thing twice again and ended up talking a supervisor about it that was very blasé about the whole thing and said it would definitely be fixed by the morning. This had been going on for thirty six hours now. He said he would call me back but this never happened. I called Friday evening at around midnight to see if I could get any sense and asked before I gave my details if the tool was working to which she didn’t know what I meant but said the server was working fine. She did however say the line test hadn’t been done!!!!! What had been happening for a week then????? She said she would do it now and to remove my phone from the socket and leave it overnight, which I did and called back yesterday morning. I was told (after waiting thirty mins) that the line test done on the twenty seventh of Feb?? hadn’t worked because they had stated I had a Speed touch modem when I don’t and it would have to be done again although it would not probably work because I had my own modem. He wouldn’t be able to do it til Monday however because BTs ‘Tool’ was down. I have since been told via email that nothing exists on my account to suggest a line test has or will be done so no idea what this guy was doing when I spoke to him yesterday???.
So, i have contacted Customer Services for the attention of a manager, the Executive office and also ISPA. Who else can i contact?? Would Prefer email addressed.
Many many thanks
Heeheee i am in sheffield too my internet connection goes through the exchange at intake its down where the cinema used to be The rex. all i can say is since they put the llu in there and me on it 5 weeks or so ago its been a nightmare.
It did while i was on up to 8 meg but as i have posted since then i went back to 2 meg then some idiot put an order in to turn me down to half a meg so no it does not drop off anymore but its erratic and slow.you can find out where you go to by using this site.
Well i have this number they gave me by email but i am not ringing them again until i phone for my MAC code to leave 08708720099 apparently they will be very happy to assist me yeh right lol.did you know that Orange customer service are somewhere near rotherham and sheffield yet i have to talk to india this site will also tell you if you are on the llu if so thats where your problem lies.
http://www.samknows.com/broadb....php?p=map
Well i have this number they gave me by email but i am not ringing them again until i phone for my MAC code to leave 08708720099 apparently they will be very happy to assist me yeh right lol.did you know that Orange customer service are somewhere near rotherham and sheffield yet i have to talk to india
Cheers for that. I agree about only calling them when i'm ready to leave. I'm gonna try and get compensation(should be fun trying to get that) and then i'm going to leave. I am only going to email from now on and only ring when necessary(hate to think what my bill be be this month!)
Yea, i saw from an address that they were in Rotherham. Would be fun to turn up there don't ya think!
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i have given up with them.
have a good reputation at the moment.
