I am in the process of compiling letters to Trading Standards, Ofcom, Orange Head Office, ISPA, and CISAS (Once I get my reference Number).
I am pretty confident I will get to the bottom of the substandard service we as Orange Customers are receiving.
In this thread, please detail the issues and the approximate speed you are currently receiving from Orange. It would also be helpful if you have moved from Orange to another ISP and can detail the speeds you receive since moving.
I would like to get a feel for the various issues so that I can begin to summarise my findings and produce some evidence regarding the Service being provided.
Not sure of speeds i was getting before llu -as there wasnt a problem
BUT
since llu - peak time speeds of 300kps d/l 35 kps u/l
off peak 2500kps d/l 198 u/l
When i rung Orange i was constantly lied too. Problem on line , we cant say when it will be fixed. (there wasnt a problem on the line at off peak)
I asked for my MAC code and they asked who i was going to , BT was my reply --- They dont accept llu MAC codes -- yet another lie (i had already rung BT and confirmed they did)
Now into 4 days with BT getting 4500 kps d/l and 378 u/l -- slight drop at peak times but no less then 3500kps
Obviously my line needs time to settle but more than happy after the crap i had off Orange.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Was on freeserve/Wanadoo 2 meg then Wanadoo upgraded me to 8meg on LLU in dec 2005 i got 2.7 megs when i complained Orange wasnt in the least bit interested as soon as i left my problems disappeared i was getting an average of 6.5 megs on adsl max am now with be and getting 17 megs on LLU adsl+2.
Perhaps they should advertise "Up to 3Mbps" at least it would be more honest.
_________________ ex Freeserve/Wanadoo/Orange Blog
I was the same on dial up then with 512 with freeserve and 2mb with wanadoo never had any down time or disconnections,i got the dreaded we are giving you up to 8mb e mail and to be honest i did not know there where problems (i still have a proper letter from good old wanadoo telling me they were giving me 2mb and nothing would change)anyway jan 29th came and so did the problems disconnects every 8 minutes,i saved all the router logs and speed tests to show them what was happening and e mailed them all off.Imagine my surprise when i got an e mail back telling me they had no facilities to pass emails between departments,then i had the misfortune of indian customer service what a load of crap they are,i ask to be put back on the service i had before, my good old 2 mb but they argued who would pay for this.So i did get put back on 2mb and got a new modem in the post a price reduction and an email telling me i was on a new 12 month contract,this i did not mind as long as it was back to normal,turns out i am on the llu still,guy from tech support actually rang me and said they where doing some work and had i noticed the difference,i told him i had and the connection was stable.That must have been a surprise for them because they then turned me down to 608kbs,on enquiring what was happening they said they had turned me down to that as my line could not handle 2mb i explained i had had 2mb for over a year,so they offer to put me on 2mb with another 12 months contract they have not got a prayer,I'm off to BE in a few weeks and Orange can whistle for their money in small claims court i will be after some recompense once i have got my MAC then again i might just buy out from these jokers.oh and i should add that between 4pm and 11pm the connection is a joke i cannot even watch any youtube videos without them stopping and starting that shows how crap the streaming service is
Last edited by Ciderfex on Mon Mar 12, 2007 11:30 am; edited 1 time in total
I totally agree Ciderfex, the times i was able to connect (which i could count on one hand) i was being disconnected "AT LEAST" 3 times a minute !
I really cannot see how Orange can expect people to pay for this sort of "service". In fact they even agreed that it was not acceptable but STILL sent me a bill after i cancelled, this incidentally was only because they had TWICE previously REFUSED me a MAC, meaning i had no choice BUT to cancel my account! I wonder if ISPA and OFTEL would be interested in THAT !!READ THIS Orange
To be honest the staff they employ appear to be causing Orange as many problems as their LLU, they are unhelpful, cheeky, and their lack of knowledge is frightening, but at least most of them can read from scripts...
Im glad i got out, i think its a real shame that Freeserve and Wanadoo have to be associated in the same discussions with this lot 'cos at least when i was with them i was getting a service AND they managed to keep me connected to the Internet, something Orange were obviously unable to do, perhaps because they didnt want to??? or perhaps because they dont have the knowledge and expertise that other companies have in the business of Broadband Internet.
I even asked to be put back on IPStream.... if you recall the email we all got it said down time would be 30 minutes to change us over to 8meg... (sorry cant help laughing when i say that) but to put me back on IPStream i was quoted at least 10 days !! hahaha........ are these people for real?
Apart from the fact that it would cost Orange money to put everyone back onto a working connection it is blatantly obvious that they dont want to do this whilst they give "CUSTOMERS" (remember that word Orange?) a slow connection because they think they are covered in their so called contract.
I'm afraid not Orange, cos that connection has to also WORK. In my case it didnt, and im sure thousand upon thousand of other people are in exactly the same situation.
THE SOONER EVERYONE LEAVES Orange THE SOONER THEY WILL REALISE WHO PAYS THEIR WAGES.
GET OUT WHILE YOU CAN.
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