i have a ford my dad has a merc boo hoo his is faster
my neighbour is on Tesco,Sky,BT,pipex,tiscali etc and gets 8.5mb
i "only" get 2.7mb
but she pays £28.00 per month
i pay nothing
so she pays £3.29/kb but i still pay nothing
point i am making is even then her price plan is still subsidised against the cost of a real isp with real technical knowledge and real customer support
orange may be a poor isp with poor tech support and poor customer relations but that is the flip side to going for the mass market /cheap option from anyy company in any industry what you pay is what you get
any industry that competes on price or give aways will never be able to meet customers expectations nor will they bother to try , Tesco own brand food is terrible compared to waitrose so lets get a forum going and complain to the boss of Tesco -nope doesnt matter they have had a sale
if you have a bb connection they have meet their obligations faults will always occur and when they do Orange have contracted a firm to provide a call managment system systems cannot be beaten you may think you know what the problem is and want it sorted in the next twenty minutes but the system needs to ask you some questions but because you have answered these last time you dont want to do it their way Hey guess what they have to do it their way because that is their way.
i service,maintain and repair systems for a living this is what i do within another industry similar to bb our customers pay more per month for telephone support alone than Orange etal charge for a months bb provision
get back on the net and look for a proper isp then cry when you see the price ( dont forget their t&C too)
yes you will get an english tech expert and even speak to the same person each time you call but you will still get the line faults,billing problems,disconnections,service reductions etc that you see posted on all the sites such as this .
admit it we chose wrong. tell me you sat down and read the t&C before you signed up ill put money on the table that all of us with mobile packages really spent a long time deciding whever or not to pay £35.plus per month plus another£20-30 for broadband from another firm.
this forum used to be a place to find out how to work a way through the miriad of problems in getting succesfully connected to the internet but is now turning into a meeting place for pub bores and armchair lawyers with their threat of court this and sales of goods act that.The first person to try and take Orange to court over most of the posts i have read lately will get torched - good luck
paying what though bargain price too good to be true or reasonable rate for top end service provider
not just broadband but the same for every product or service Orange pipex etc are budget brands and provide a budget service it will be rubbish and it will let you down
this forum used to be a place to find out how to work a way through the miriad of problems in getting succesfully connected to the internet but is now turning into a meeting place for pub bores
Sounds like you've just had a bad night down the pub!!!
What people dont seem to understand is that all ISP's have a downfall, say for instance you have a billing problem with Orange whats saying if you were to goto Sky you wouldn't have the exact same issue..
Ok where to start...Hmm ..let me see, so MUCH, there SOOO MUCH...Ok, here we go:
When you go onto a website called "OrangeProblems.co.uk", it'll say what it does on the tin. When someone goes onto said site and posts a thread called "stop the b****y moaning" makes you sounds abit, well moronic. This site is used to highlight PROBLEMS- you understand right? I need to draw a diagram? Post references to its definition? Because your title insulting.
Quote:
i have a ford my dad has a merc boo hoo his is faster
Interesting analogy, but an inaccurate one. A more accurate analogy would be " Me and my dad both got the exact same car, but under my bonnet was a lower spec engine and I didn't get furry dice"...Again I can draw a diagram if you want .
Quote:
orange may be a poor isp with poor tech support and poor customer relations but that is the flip side to going for the mass market /cheap option from anyy company in any industry what you pay is what you get
any industry that competes on price or give aways will never be able to meet customers expectations nor will they bother to try , Tesco own brand food is terrible compared to waitrose so lets get a forum going and complain to the boss of Tesco -nope doesnt matter they have had a sale
Theres many a glaring omission/inaccuracies here, so I'm not going to take apart each one. I will say this the higher the price paid on your broadband comes with no garuntee that your "problem" will be solved. And you know what? If Tescos was selling, oh say, a Meat Lasagna- which did not include meat, Tescos would get complaints and Tescos would actually remedy that so it wouldn't happen again .
Quote:
if you have a bb connection they have meet their obligations faults will always occur and when they do Orange have contracted a firm to provide a call managment system systems cannot be beaten you may think you know what the problem is and want it sorted in the next twenty minutes but the system needs to ask you some questions but because you have answered these last time you dont want to do it their way Hey guess what they have to do it their way because that is their way.
Er....No...No...Not gonna touch this, I'll leave it to someone else...
Quote:
i service,maintain and repair systems for a living this is what i do within another industry similar to bb our customers pay more per month for telephone support alone than Orange etal charge for a months bb provision
Ok, what you've stated is that you work in another industry in a different company- not in broadband. Therefore you have no firsthand knowledge of Orange and how it operates, and somehow making that statement adds weight to your rambling and convinces people to "stop moaning"?. Who cares what your customers pay ? You don't give broadband and its not you we are paying!
Quote:
admit it we chose wrong. tell me you sat down and read the t&C before you signed up ill put money on the table that all of us with mobile packages really spent a long time deciding wever or not to pay £35.plus per month plus another£20-30 for broadband from another firm.
Actually I did read the T&C, as did many people. I did not sign up via the mobile package, only the bb. Had I KNOWN what service I was going to get, I would not have signed up- The service does not live up to the expectations of users and this is admitted by Orange. Do not assume that we are not savvy enough to do our homework and way up our options- ON PAPER Orange's services are bang on the money.
Quote:
this forum used to be a place to find out how to work a way through the miriad of problems in getting succesfully connected to the internet but is now turning into a meeting place for pub bores and armchair lawyers with their threat of court this and sales of goods act that.The first person to try and take Orange to court over most of the posts i have read lately will get torched - good luck
Oh, I'm sorry, does this place no longer pander to your specific interests in specific Orange problems? Does the shift of problems from the customer end to Orange themselves seem unappealing/uninteresting for you? Tell you what, instead of making posts which don't really help and insults the intelligence of users here. Why not put that gusto into your own customer service- I'm sure they will appreciate just that little bit extra.
Some of your posts, I've found to be quite insulting- especially this one. You make it sound like we are halfwits with no clue about broadband, that we signed on because we could save a few pennies, and there really is no problems with Orange so we should stop 'moaning'.
I've been lenient on you, you deserve a full flame, but my focus is on Orange. We are fighting for what pay for and what we deserve- its not for you to dismiss our concerns as 'mere piffle'. If what we say here, forces the wheels of motion in Orange to do the right thing then the purpose of site has been achieved. We won't be packing our bags and going home, and we certainly won't be taking your advice.
p.s "a meeting place for pub bores and armchair lawyers". LOL, nice line- Saved that one for a rainy day?
What people dont seem to understand is that all ISP's have a downfall, say for instance you have a billing problem with Orange whats saying if you were to goto Sky you wouldn't have the exact same issue..
Trust me its CATCH 22
You have a point Futures_Dull, however, this particular problem with respect to underperforming LLU network is solved when people actually migrate to other ISPs. You will see numerous people who have left Orange because of appalling speeds get satisfactory speeds once they sign up with another company. Unfortunately, leaving Orange isn't so easy due to the lengthy contract, and people just don't have the money to pay themselves out of it- so we resort to sites like this to highlight these problems so Orange will do something about it.
Peop, one thing you forgot to mention in your last post was ..... what are Orange doing about all of these problems?
ANSWER ...... SWEET F*** ALL !!!
WHY? you may ask?
Because they dont have the knowledge to solve any of these problems....
Maybe they should just stick to their Mobile phone service, at least some people get a bloody connection with those !!!
I suggest everyone gets out even if it costs...because they deserve NO customers with the attitude they have.
Because they dont have the knowledge to solve any of these problems....
Maybe they should just stick to their Mobile phone service, at least some people get a bloody connection with those !!!
On the contrary Raybo, Orange knows full well these problems, they knew them well before the wave of complaints you see now. It is by their pre-planning, and successful execution of advertising that they can give you the service you are getting now, they are in a comfort zone at the moment where they don't need to address these problems. I've covered this in a past post somewhere here.
Orange is "very" aware of the problems with LLU. I have a letter from their customer service team informing me of that and that their engineers are working hard to resolve the problems. Which seems fair enough... However, what I don't understand is why they are continuing with their LLU roll out? It surely has to be * for a company to alienate so many customers? It must be costing them an absolute fortune in paying for support staff & with the loss of customers... Not to mention giving them a bad name with sites like this.
I'm one of the lucky ones... I asked them to cancel my account and waive any cancellation charges as they were unable to provide the service I had with them previously. I was able to provide evidence of this through various speed tests. I then received an "offer" letter which not only offered to close my account waiving any fees, but also to make a "goodwill" payment. Why would they do that unless they are standing on thin ice legally?
The majority of people on here have seen there connection speeds drop by more then 1/2. All because of a change they didn't request? I would be very surprised if this isn't a breach of contract as long as you can prove it! We all accept that there can be occasional problems, however this is long term once your unlucky enough to have your exchange "upgraded"!
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