post here with your speeds your dealings with customer services the promises the let downs and the truth. give all respective figures ie speed tests and live box / modem reportings calls to Orange promises times waited for line checks down time ei everything u have presented to Orange and the way they have dealt with it
lets get a general log of dealings with Orange customer services in one post and something we can unite under and represent to the relevent authority. its ok having a million post stating what u have got but untill we unite we are never going to get anywhere.
one man cant make that much noise but im sure a few hundred/thousand can.
_________________ light travels faster than sound thats why some people look bright untill they open there mouth
Yes we all are if you are on a LLU exchange it is nothing to do with your line modem or shoe size
It is the equipment in the exchange the name of the beast in question is DSLAM this bit of kit links the subscribers to the internet
this is oranges equipment nothing to do with BT orange rents the cable not the equipment
Now for the explanation why we and I mean all of us in the UK on LLU Exchanges are on 2.7 speeds
Think of the DSLAM as a amplifier ( I wont go into Tec talk ) and you start to understand that yes it can go up just like turning the amp up on the sterio at home
The DSLAM orang use is capable of 8mbt but we dont get it because it is set at 2.7mbt
Did you know that in France Orange uses the same equipment but turned up and yes they get 8mbt
So ask yourself why and look at Oranges sales pitch (upgrade to faster packages) for increased price
Anyone wanting info on DSLM googl and find more info
Thanks for some of that info on what exactly the LLU entails- certainly explain a cretins excuse that its due to BT and not Orange. I do have a few notions which I have suspected for a while.
This LLU equipment is mostly likely too dated hence it's specs are way too low to supply 8meg. From as far back as Jan 2006 they have started putting people on to LLU (this was when I was put onto LLU). At this time, most ISPs did not offer such speed- speeds during this period was about 1-2meg. At this period I don't even think such LLU equipment was designed to offer 8meg speeds. If this was a simple software upgrade, I think this would have done way sooner than later, so I think the limitations is definitely in the hardware being used.
During the first half of 2006 there was a drive for 2meg broadband, as far as I'm aware this was successful- not too many upset people. This suggests to me at the time the LLU settings might have been tweaked upwards.
I reckon the the LLU equipment is now operating at its maximum- up approx 3meg speeds.
What I can't explain is why there are people on 608/288 (which includes myself) or slightly higher, have not gained any speeds which would put us on par with those complaining of 2-3meg speeds. The only thing I can speculate on that the equipment, once set, can not be altered unless u regrade, or they are purposely preventing any speed gain (capping), so that new customers are the ones who getting the higher speeds.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
peop wrote:
The only thing I can speculate on that the equipment, once set, can not be altered unless u regrade, or they are purposely preventing any speed gain (capping), so that new customers are the ones who getting the higher speeds.
Interesting theory I only went to LLU 4 weeks ago and I get 2.2 - 2.7
I went to work this morning my router was showing download 2272 i am on a 2mb, as up to 8 was a mess i got 1.9 download speeds i have come home my router is showing 608 and speedtest half a meg ,what are they playing at
well i got a not so official answer today off anne marie extention 34544 at the rotheram call centre and that is yes as we know all the llu hardware has problems and nobody on them will be getting more than 2.7 or lower so with that info capped we are.
ive got to yet again phone back in 48 hours so my situation can be escalated even though i was prommised that it would be done so when i was supposed to phone back yesterday if the situation wasnt sorted or if they still hadnt got the report back from the engineer
_________________ light travels faster than sound thats why some people look bright untill they open there mouth
well i got a not so official answer today off anne marie extention 34544 at the rotheram call centre and that is yes as we know all the llu hardware has problems and nobody on them will be getting more than 2.7 or lower so with that info capped we are.
Things are never "just" that simple though. If they are capping it could be to equalise bandwidth availability, I'm sure there would be many more complaints if it was a free for all, first come first served, to grab your slice of bandwidth. It could be the hardware at many different points in the network, it could be a bottleneck at either end of the backhaul supplier, it could be a software problem. Right now there's little information to know exactly where the problem is and if the speed limitations are due to a cap or some other measure to preserve network access.
If they are capping it could be to equalise bandwidth availability,
Unlikely, as the backbone system appears to be the same as that used by ADSL and ADSLMax and to my knowledge is not presenting the same problems on these products.
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It could be the hardware at many different points in the network,
Unlikely to be associated with backbone for reasons stated above. More likely, as many suspect, to be the type of LLU equipment being used by Orange
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it could be a bottleneck at either end of the backhaul supplier,
Again unlikely to be backbone system or backhaul supplier. Shared with ADSL so in my opinion down to Orange
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it could be a software problem.
Possible, but within Oranges LLU setup.
To put it in prospective. LLU is about ISPs placing their own equipment within the exchange. The backbone network and BT Central interfaces to ISPs are common to both ADSL and LLU. In my opinion this indicates a problem with Oranges approach to LLU.
There is no requirement for BT to do all the backhaul connectivity and if they were going to try and save money why not go for a cheaper backhaul as well rather than stick to BT?
As far as I know the actual hardware is provided by a big company that is used by many all over the world including BT.
There is no requirement for BT to do all the backhaul connectivity and if they were going to try and save money why not go for a cheaper backhaul as well rather than stick to BT?
As far as I'm aware any backhaul from a BT exchange, whether fed by LLU or ADSL, is by BT's ATM data network. There may be a facilty to interconnect to another backhaul somewhere down the line away from the exchange but it does not detract from the fact that BTs ADSL does not suffer the problems of Oranges LLU.
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As far as I know the actual hardware is provided by a big company that is used by many all over the world including BT.
Well that says it all. If they all use the same equipment from the same company it seems to indicate that Orange can not support it whereas others can
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If it was simple they'd just fix it!
Or bury their heads in the sand.
Orange themselves have implied thay have a problem with their LLU but can't seem to resolve it at present. Very similiar trend to their Talk service where they have also recognised a problem but continue to tell customers theres no target date for a fix. Appears to be a common trait within Orange. Sell and provide something to the customer that does not work correctly or at all.
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