During the past few months I have (as others have), received a deluge of spam messages, plus e/ms returned as "undeliverable" which were not of my creation.
My requests for assistance to Orange by e/m, phone and letter in dealing with this problem have been a total waste of time, and while one technical customer support engineer thought that the only solution to the problem would be to modify my e/m address, this would only be allowed if I agreed to change my account, meaning that I would start another twelve month contract with Orange.
Having been a customer of Freeserve/Wanadoo/Orange over a number of years I can only think that their current customer service is a disgrace of which Orange senior management should be ashamed.
I know that other broadband suppliers have been most supportive to their customers in identical circumstances so whats Orange's excuse ? [/list][/code][/quote][/i]
Well there are Three other options but each has it's drawbacks.
1. Setup a new webmail account, it only works through the Orange website through so no outlook express/outlook/other email program.
2. Create a pay as you go account, you'd only be charged for it if you dialup so over broadband it's effectively free. But, as you're not dialing up it suspends after 90 days and has to be reactivated through the website.
3. Get either an antispam program or email client. Thunderbird is pretty good at this so I hear but you have to train it and any filters are never 100%, also spammers constantly adapt to force their way around them.
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