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pTb

Posted: Tue Mar 06, 2007 9:20 am

Joined: 06 Mar 2007 Posts: 4

Hello,

I bought new laptop and would like to use wanadoo broadband on it but ...

When I try to use CD delivered with broadband I do not have option to install drivers for Speed Touch 330 as it says in guide.

I downloaded drivers for modem from thomson website but Im doing something wrong. Im not in touch with person that was doing it for me on first laptop.
Can someone please advice me step by step how should I get connection?

Sorry for my not perfect English and thanks in advance.

OrangeProblems

Posted: Tue Mar 06, 2007 9:20 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Elhana

Posted: Tue Mar 06, 2007 10:29 am

Joined: 11 Apr 2006 Posts: 3394

Does the laptop run XP or Vista? If it's Vista then it's fairly complicated to get working, try the guide on the link below.

http://help.wanadoo.co.uk/sess...Id=kb15284

_________________

pTb

Posted: Tue Mar 06, 2007 10:57 am

Joined: 06 Mar 2007 Posts: 4

Elhana wrote:

Does the laptop run XP or Vista? [/url]

XP fortunately Smile

But the problem is that i dont know what type of connection should i choose when installing drivers
PPPoE PPPoA or anything else

And the other thing is that i dont know why on cd brought with modem i cannot find drivers Sad

Elhana

Posted: Tue Mar 06, 2007 1:12 pm

Joined: 11 Apr 2006 Posts: 3394

It's PPPoA, for after that part it's 0 & 38.

Normally you just run the program on the CD and it should install the drivers for you. Does it just not work, get to a certain point or give some sort of error?

_________________

OrangeProblems

Posted: Tue Mar 06, 2007 1:12 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

pTb

Posted: Tue Mar 06, 2007 1:35 pm

Joined: 06 Mar 2007 Posts: 4

Elhana wrote:

Normally you just run the program on the CD and it should install the drivers for you. Does it just not work, get to a certain point or give some sort of error?

In the manual there is a screen which shows that next to free software tab (with IE) there is another one with modem installation. Mine after running shows: Welccome, Pay as u go, Broadband ... etc but no modem :-/

And the other problem is that when I dowload drivers from thompson sit and install it, program asks me tabout VPI/VCI (range 8-3 Cool

but i dont know wich one should I choose

Thanks for all your help Elhana

Elhana

Posted: Wed Mar 07, 2007 1:35 am

Joined: 11 Apr 2006 Posts: 3394

pTb wrote:

Ahh, thats the wrong CD! Explains why that won't work.

Quote:

And the other problem is that when I dowload drivers from thompson sit and install it, program asks me tabout VPI/VCI (range 8-3 Cool

but i dont know wich one should I choose

VPI=0
VCI=38

Other than that and the PPPoA setting only other things you should need are your username and password to log on.

_________________

pTb

Posted: Thu Mar 08, 2007 7:18 pm

Joined: 06 Mar 2007 Posts: 4

All right now it seems that everything is fine but ...
it does not accept my password Sad

how can I retrieve my password?
thanks for helping once again

Elhana

Posted: Fri Mar 09, 2007 1:06 am

Joined: 11 Apr 2006 Posts: 3394

If you're not sure or can't remember your password then you'll need to call them to get that.

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