I switched to Broadband Max in September after discovering Orange had been charging me top whack for half a meg and no extras such as talk. From 1 December it all went horribly wrong, even though the maximun speed I got to was only 2.5meg. I made frequent calls to the technical helpline, many of them taking up to half an hour, mostly waiting to get through. Eventually my problems were 'escalated' but no progress made. The service fell over almost without fail every evening and at weekends. It only worked in the middle of the night or during the day when I was at work and unable to use it. After the usual rounds of changing all the kit and points in the house they finally accepted that it might be an Orange problem. The failures continued over Christmas and eventually in January I wrote to the Orange UK chief executive and attached six pages of daily problems and issues. End result? They assigned me my personal problem solver and have tolp me I am now getting their VIP support until the problems are solved. Guesss what? It is now mid February and the only way they have been able to give me a continuous service (ie one that lasts more than a few minutes at a time) is to drop my Broadband speed to....half a meg again! And have I had any compensation or refund? No!!!
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