Now it has come to my attention that threatening Orange with the likes of Watchdog doesn't seem to phase them as only the odd few calls to them will not raise enough eyebrows for them to act!
So i put it to you, to ALL join in (who have had or are having problems with Orange) and contact Watchdog NOW to make an impact!!!!
you can email (watchdog@bbc.co.uk) with your story or telephone them (020 8535 1000 ).
YOUR COUNTRY NEEDS YOU!
I want you ALL to reply to this thread and let me know when you have submitted a complaint.
I want this to be massive, Orange have severely let down a great numbers of customers like me and you and WE ARE NOT GOING TO TAKE IT LYING DOWN ARE WE?
(I have emailed them and just copied bits i have posted on this forum to make it faster and easier)
my email to watchdog.....
Hello,
I ordered Broadband with Orange on the 04.01.07 and was promised an activation start date of 10.01.07.
It is now the 16.02.07 (OVER A MONTH LATER) and still no connection.
I have spent hours and hours on the phone to Technical Support and sent emails as well as recently sending a letter of complaint. Only to get a reply of we have tried everything possible from sending you a new RJ11 cable and speedtouch modem and as your line tests come back as line is ok and in synchronisation. Therefore we cannot do any more to help get you connected and if we have to send a BT engineer we will charge you in excess of £ 150.
I am absolutely fuming i can't believe this has gone on this long and they are now refusing to help me any further.
What can i do?
I have threatened Watchdog, OFCOM and letters to local and regional press and they just ignore me.
Well not telling you what to do hairytea but here's what I would do -
Contact OFCOM now and explain things, don't just threaten Orange with that as they will wait before doing anything first.
Ring Orange and tell them you're cancelling due to breach of contract - you've paid and received nothing.
Hopefully they won't even have put a marker on your line yet so you can move to another company.
If they have then they must remove it within 10 working days or OFCOM can force them to.
Again, contacting OFCOM now means things will get started and Orange cannot ignore them.
OFCOM have the power to shut them down as an ISP if necessary.
Not sure how far they would take this though!
You simply do not pay for a service that you don't receive.
If you get on a bus or in a taxi and they don't even set off do you still pay for your journey or not?
If you can make telephone calls on your BT line then there is no fault with it - simple.
Orange just lie, rob and don't care.
Please, do not let them rip you off like this it's a disgrace and I've been there with them myself.
Well not telling you what to do hairytea but here's what I would do -
Contact OFCOM now and explain things, don't just threaten Orange with that as they will wait before doing anything first.
Ring Orange and tell them you're cancelling due to breach of contract - you've paid and received nothing.
Hopefully they won't even have put a marker on your line yet so you can move to another company.
If they have then they must remove it within 10 working days or OFCOM can force them to.
Again, contacting OFCOM now means things will get started and Orange cannot ignore them.
OFCOM have the power to shut them down as an ISP if necessary.
Not sure how far they would take this though!
You simply do not pay for a service that you don't receive.
If you get on a bus or in a taxi and they don't even set off do you still pay for your journey or not?
If you can make telephone calls on your BT line then there is no fault with it - simple.
Orange just lie, rob and don't care.
Please, do not let them rip you off like this it's a disgrace and I've been there with them myself.
I phoned OFCOM and they were about as helpfull as Orange.
I agree,they are an absolutely shambolic company. How on earth they can treat customers like they do and get away with it is beyond me. What really bugs me is that I keep seeing advertisements on television, national newspapers etc for their ' wonderfull broadband service '. They cannot provide a service for the ones they have. They are only interested in getting more customers and making bigger profits. To hell with customer services. I have just subsribed to Which magazine. It seems most of the big isps, the ones you see advertising all the time, are nearly as bad as Orange. I will email Watchdog thats for sure. If only there was a way to warn all the thousands of people who no doubt will be ' seduced by their clever advertsing ' into signing up for their abysmal service.
listen you are barking up the wrong tree go and read my earlier post 25 steps to getting conected when you say Orange you mean the poor girl or boy you were talking too listen they dont care they are just doing a job to get paid like you all do, i do a similar product to broadband and order through BT wholesale etc now even my most straight foward connection has never been done within 6weeeks and this is a BT product i am fitting when we get a problem we have to follow a set fault reporting system i speak to one person at openreach and it gets sorted but it takes time for them to find the problem and get it sorted bear in mind we only conect 1 person per month and it takes 6 weeks now multiply that by everyone trying to get broadband and the back log is going to be huge this is openreachs fault,and before you all say Orange should stop advertising till it is sorted what would you have done if they had done that early december. we have all been through it that is why we are looking at this site,stop threatening it is a waste of time, ofcom donot listen to single complaints from joe public keep ringing Orange if you want but when you are capable of getting connected to broadband it will happen and it will be nothing to do with the boys and girls in the call centre or any complaints but just youre turn to be engineered
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