I was recently sent a livebox.
I constantly get #506 error every time I try to install.
I have tried every way of connecting up the equipment I can think of.
Entered my details too often to count.
The fourth call Tech support was to someone who could hardly speak english.
He told me I had everything connected wrong and should try a wired connection, exactly what I have been doing.
I even tried their suggestion of connecting the livebox directly to the phone line via a filter with nothing else connected. Still #506.
After 15 minutes of arguing with him that I had things correct and the only other suggestion he had was to buy a longer ethernet cable, I would need one that is over 10m, I gave up and put the phone down.
I've had my speedtouch connection working perfectly for over 3 years now.
That setup looks ok, not the best but if the Speedtouch works on it so should the livebox.
Try using the speedtouch's RJ11 cable from the filter and make sure it's connected into the middle of the Three sockets on the bottom. Closest one to the power adapter socket.
If that doesn't work from the main socket with nothing else connected then looks like it might be faulty.
I know it's not an ideal setup but it suits my purposes as the length of the cable from the speedtouch to the filter isn't much.
I tried using the working filter that the speedtouch is plugged into. Still no joy.
It appears to me that tech support are reluctant to admit that the equipment supplied could be faulty and lay the blame for the problem completely in my hands.
Should I send the whole lot back to where it came from, Net Lynk Limited?
_________________ No!
No, no, please, no!
I don't want to be Dwane Dibbley!
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi davesmeg
As you are aware, Wanadoo is rebranding.... Thus, any new equipment will have Orange on it! And any equipment with Wanadoo on it will probably be in short supply.
If tech support are reluctant to send new equipment, this could be why - a delaying tactic until they are ready to rebrand. And then you get the new branded products...
Any delaying would be down to higher management than tech support directly, they simply have to follow their lead.
One reason they'd be unwilling to simply replace it is the livebox isn't showing a direct fault, it's not connecting which is very often down to how it's connected up for the most part.
Appears to me that it could be lots of things causing that error code. I seem to remember you don't use norton anti-virus and there is something about different anti-virus programs on the third page.
Ok firstly forget the computer. An error 506 is to do with syncronisation with the signal on the phone line.
With the Livebox connected look at the @ light. Flashing quickly means it cannot lock onto the signal for whatever reason. Slowly means it's syncronised but not yet logged on. Solid means everything should be ready to go.
The fast flashing by itself doesn't indicate a fault with the box, just it's status, as I said the majority of the time it's down to the setup or sometimes a line fault. By going to the master socket without anything else connected you're trying to eliminate as many possible causes from the setup.
Followed the instructions and turned off both firewalls and my antivirus.
You are right FD that I don't use norton.
The @ light flashes rapidly.
When BT installed the master socket it didn't come with a test socket.
The only other thing I can think of is the quality of the line into the flat.
The main connection box is outside which a fire destroyed so they replaced it and spliced part of the original cable into it. That feeds a smaller connection box which in turn feeds another box before running the whole length of the hallway, crossing the hallway at the far end then doubling back before entering the flat. From the main connection box to the terminal box inside the flat must be at least 17m.
Messy I know.
_________________ No!
No, no, please, no!
I don't want to be Dwane Dibbley!
hi, you say u have had no problems with speedtouch ? but getting problems with syncronisation
1) try new filters
2)try a diffrent rj11 cable
3)factory reset your livebox
chances are its not your line strength as speedtouch worked
any questions just ask im willing to help as best i can
loubopjnr
_________________ currently working for Orange w/t tech , any information provided may not be 100% accurate and accept no responsibility for results from the info i post or damage as result of this.
Sorry this is wordy, but I seem to have all the problems that everybody else has got the below is an extract from the letter I am about to send Wanadoo.
I decided to cancel my standing order after sending Three emails about the problems I was experiencing and no replies were forthcoming. I decided that if I didn’t pay you, I would get your attention. Guess what it worked.
My company paid for me to have this installed so that I could work from home. I have 2 laptops and each have an internal wireless card and I also have the wireless card supplied.
I tested the laptops with both the internal and external wireless cards in my office and on an unsecured network in my area and they both work. However, they do not work on the Wanadoo link as I continually get link down.
When I first got the equipment it took several attempts to make a connection, and eventually I made this connection, this was in March. I did not have to use this again until April. After trying several times to make a connection, on both laptops, I phoned Wanadoo technical help, this was April 3rd. Whilst I was on the line to technical support, I suddenly could connect to the Internet. I thanked the person, hung up and guess what, it immediately stopped working. I didn’t have the time to try the connection again and did not try for another week. During this week, I tried several times without joy. I emailed technical support 3 times, asking to cancel the line as it did not work and explaining the problems that I was having.
After a week of not hearing I stopped my SO to get attention to my emails. Sure enough I started getting emails asking me for payment.
Over the Easter weekend I attempted several times to connect; I reinstalled the software several times, rebooted, and in the end used the unsecured network in my area. Every time I went into the configure livebox icon it said LINK DOWN. I rang your customer services and was told that to cancel my account it had to come through technical services that they could not make the equipment work.
I rang technical support on May 2nd and they said that to run tests I needed to be by the livebox. I took the afternoon of May 3rd off to do the testing.
On May 3rd I rang the technical support and we tried to configure the livebox by going into the appropriate icon. It continually said that the link was down. I was told there was a fault on the line and to ring back in 3 hours. By this time it was 4pm. I rang back at 8pm and was told they knew nothing about a fault and could I ring back again in 3 hours after they tested the line. I informed the person on the line that I would be in bed (I get up at 5.15) and would call them in the morning from my office.
I rang on May 4th and spoke to another support person who informed me that they had found a ‘suspected’ fault. I attempted a link that evening and guess what it didn’t work. (I even reinstalled the software again, no joy). I rang on May 5th and was told that there was no problem on the line and that a BT engineer would come out and test everything, however, I needed to stay in for 24 hours. I informed the person that I could not do that as I worked full time. They said that and engineer would call me and arrange a time. It never happened. I was told to test it that evening.
I tried on May 6th again, link down.
On May 8th, I received an email to say that my line had been suspended (see below)
We recently emailed you about the outstanding balance on your broadband account. We've not heard from you so we've had to suspend your service.
To get you up and running again you'll need to call us with details of your credit card or bank account details straightaway. Ring 0870 010 2642* or if you're on our Broadband Starter package on 0870 1900 672* between 7am and 11pm, any day of the week.
If we don't hear from you we'll have to close your account and may take legal action.
I rang customer services, explained all of the above again and was told that I needed to speak to technical services I was informed that I was in a contract and if I did not pay the outstanding monies I would never get broadband from any other supplier.
So I rang technical services, (again,) explained all of the above again, the gentleman I spoke to (Mike) asked if I had tried the BT test login. I hadn’t as I had not been given this information, also another login to try as he believed it was my login and password causing a problem, he would temporarily reset my line and he asked me to try that evening and ring him on ext 2547 before 6.30 with the results. I took an hour off work, went home and tried the BT test login the freeserve one and both said link down after attempting a synchronisation. I then tried to call Mike at 6 but was told that I had to ring another number.
Later that evening I reinstalled both laptops and still no joy.
This morning I have tried again to call Mike but was told by technical support that I could not be transferred. I was told to ring customer services, which I did and spoke to Gail. She advised me again to speak to technical support but first of all I had to pay my standing order.
Basically I will not pay this money until you can prove that you can get the line working. I have spent over 48 hours, installing, reinstalling, phoning, and attempting links. I have had to have time off (almost a day) with no results. I never speak to the same person twice and always have to explain the problem time and time again.
I am constantly reminded that I am on a year’s contract. I have not signed anything and still have the contract details at home unsigned.
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I seem to remember you don't use norton anti-virus and there is something about different anti-virus programs on the third page.
