After over a month of failing to get Wanadoo to remove a tag from my line (yes I've involved Ofcom but other than writing aletter they've done nothing) I've sent the following to their Director of Sales and Communications
"Philip Mehl
Director of Sales and Communications
Wanadoo Customer Care
Wanadoo UK plc
PO Box 486
Rotherham
S63 5ZX
Dear Sir
In March 2006 you wrote to me welcoming me to Wanadoo Broadband Starter.
However, despite several phone calls over the ensuing days your company did not deliver any equipment or get me connected to broadband. I therefore cancelled my order.
Since then I have been unable to open a broadband account with any other supplier as there is a tag on the line. When I phoned Wanadoo to get a MAC code I was told I could not be given one as I was no longer a customer. However, I had not been told I needed a code when I cancelled my order.
I have phoned several times, you have been written to by Ofcom and I have sent two e-mails, all to no avail. The tag has now been on my line for about six weeks, although I was told it would be removed in 10 days.
I am writing to tell you that unless this tag is removed immediately I will be referring your company to the Office of Fair Trading, as you are clearly interfering with my right to select a broadband provider of my choice. I am also e-mailing a copy of this letter to WanadooProblems.co.uk"
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