I have been losing my connection with wanadoo now since december the 28th 2005 in january they upgraded me to 1 meg febuary went up to 3.5 meg what a joke that been the only trouble is i could cry instead of laughing, and i am glad i found your website thanks webuser magazine i thoght i was on my own out here with this problem, any way they said itwould need 5 days to balance my connection 5 days passed and it was worse than ever, it was going down to 1meg then 2meg 2 and a half, and any permutation you can think of, i have not been able to connect for days on end and since christmas, i or my daughter have been phoneing up sometimes 6 times a week, although now in the last 2 weeks it seems at least to have stabalised at 3.5 meg, but i still keep losing my connection, so ifind it difficult to do any work on line, i have had BT out 3times, and they say it is not my fault they have been with there computer and spent an hour and a half on 2 visits, the third time they even installed a pure filter, so i dont need the ordinary ones anymore, i am thinking of changing ISP now, or i will get my daughter to do it as i might have to have some more chemotherapy if things dont go as planned, and what wanadoo fail to see is that there are people out there who relie on there connection working, as it is there only contact with the outside world, as it is with me,there are people who have it for there shopping and cant get out, i need it to access the cancer bacup site to see what updates there are in my treatment, if i cant do this it is very worrying there just doesnt seem to be any justice when an isp can get away with something like this,so come on wanadoo stop giving us patronising people, and give us what we have paid for a decent service.

Started having problems with Wanadoo Broadband when it started to disconnect intermittently. Not too much of a problem I thought. Then 2 weeks ago, no connection, the ADSL light was flashing.

Waited for 24 hours in case it was "just one of those things". NOPE it wasnt. Phoned Broadband support team and was told my line had been upgraded but hadnt been "provisioned". When I tried to explain that I had been using the line, was told "you couldnt have been because it hasnt been provisioned, thats why you cant get on the the internet" and that it would take 3 weeks to rectify. After reading the script in front of her the adviser then advised me to connect using dial up, they would very kindly make me a free Anytime Account. When I told the person that I didnt have an internal modem I was told that when I "got one" I could just "plug it in" and they would set Anytime Account up. Upon asking where I could "get one" I was told that I could go to PC World and buy one! Believe me mate your problems with wanadoo have not even started yet. I have been off line for nearly 2 months. The reason why they have been unable to fix your problem is because they do not no themselves where the problem lies. Next they will tell you do you want a call back, you will then be asked for another on then another on till they find where the problem lies. Dont hold your breath. I have a friend at work who left Wanadoo because of the problem you have explained. They gave him the MAC code and he then joined tiscal this was 3 weeks ago. The problem is that Tiscal have told him their is a problem with his line and they are having problems getting it sorted. Now i wonder who caused that.?

I didnt accept at that time but phoned back later the same night after borrowing an external modem from a friend. This time I was told exactly the same thing, but that they had accelerated my problem and put me onto the SST Team's list, and that the matter would be dealt with, and rectified in 5 working days. She then put me through to Anytime who created an account for me. I then asked how to get my money back for the broadband I was unable to use and was told I could phone customer services once the matter was resolved.

After allowing 6 days I phoned the Support Team again, as by this time, my Anytime Account had completely disappeared from the computer and I was unable to dial up even. I was told to phone back in 2 hours as they were sending a line test on the line. I did so after 2 hours and as luck would have it I got the only operator with a dodgy pc, his line testing reporting tool was broken and would I rephone the same number to get a different person!

I did and spoke to someone who said my line needed to be tested! When told that this was an ongoing problem and I had had enough he then gave me a deadline of 6.30pm on 2.5.06. I then asked him how to get my money refunded for phone calls that I had made, now amounting to over 1.5 hours and broadband not used. Again I was told to ring Customer Services and ask them for it.

Was put onto Anytime again for my runaway account. Was told that I might have accidently deleted the account instead of the Speedtouch account when I was setting up the Anytime Account?? Not possible as the Anytime Account was not actually there at the time!

Phoned Customer Services up and spoke to someone obviously eating dinner at the same time! Asked how to get compensation, just reeled off the Head Office address for the phone call money and said Id have to phone up again for broadband comp after matter resolved. When I asked how to leave Wanadoo no attempt was made to keep my custom he just said I needed to get MAC code and give it to new ISP. Great Customer Service Wanadoo.

Waiting now for another dodgy phone call on Tuesday. More of the same "reading off the script".