I am in Hyde (near Manchester) 0161 368 number. I was put on LLU network in March last year. The service was fine until November, became intermittant till Xmas Eve. Since then no broadband at all. Weeks have followed of frustration...phone calls to 0870 010 2462 ... hours on end being told 48 hours 3 days 5 days asking for test results. No progress. I tried to cancel Friday, told only Bulldog and "be" would accept a transfer anyway. Could I go back to IP Stream - "no". Just phoned again, I may get a call-back from technical support in Middlesboro tonight, but I doubt it.
Is it worth sticking with LLU? What have I done wrong? Does anybody care at Orange. If anyone has got further with this let me know. Is is so frustrating.
Contact the ISPA - tell them Orange are refusing you a MAC code. They will get it for you (give them 5 days), then go to a reputable ISP (and hope to God you don't repeat my experience of Orange and BT F@#king things up between them).
I am in Hyde (near Manchester) 0161 368 number. I was put on LLU network in March last year. The service was fine until November, became intermittant till Xmas Eve. Since then no broadband at all. Weeks have followed of frustration...phone calls to 0870 010 2462 ... hours on end being told 48 hours 3 days 5 days asking for test results. No progress. I tried to cancel Friday, told only Bulldog and "be" would accept a transfer anyway. Could I go back to IP Stream - "no". Just phoned again, I may get a call-back from technical support in Middlesboro tonight, but I doubt it.
Is it worth sticking with LLU? What have I done wrong? Does anybody care at Orange. If anyone has got further with this let me know. Is is so frustrating.
Same with me, Ashton exchange 0161-308, on a nice steady 2meg connection on Ipstream till LLu'd Feb last year.
I had been a customer 8+ years since Freeserve days and so was not a complete novice and understood that faults do occur.
I had multiple disconnections daily, days with no connections, poor broadband service, customer service, tech service from Feb, it went gradually worse in all respects from 1meg to 1/2 meg till no connection at all in September!
I bet this lot sounds familiar? and it's only the tip of the iceberg of the excuses I've been given.
I lost count of the number of line tests, phone back in 2hrs, 12hrs, 24hrs, 5days, 10days, factory reset xxx times, we have lost the results of tests, new cables, new filters, re-install software, our computers are down, it's BT's fault, BT have fixed it, we will escalate it , we will phone you back, we have lost your results, there is a line fault, there is no line fault, there is an outage at the exchange, it's your computer, they don't reply to emails, hang up on you, pass you to different departments ending up at the origional department but still no solution, the supervisor won't talk to you, there is no manager on duty, storms, lightening, they give you an extension number to ring back but you can't access it, tech support will ring you tomorrow (but don't), I will own your problem and call you every day till it is solved(but they don't) and 5! YES 5! liveboxes, PP server down:? Blah de blah de blah etc.
I'll not start on the problems I had with the 'talk' service or I'll be typing till dawn
"I tried to cancel Friday, told only Bulldog and "be" would accept a transfer anyway."
Yes I also had that c**p off them,which is all lies!
" Could I go back to IP Stream - "no". "
Yes you can but it costs Orange money to change you back, and they make less profit out of you on Ipstream, so they won't do it, lies again!
"Is it worth sticking with LLU? "
In my opinion no, strange how Orange are reverting to Ipstream products again!, wonder why?
"What have I done wrong?"
Nothing at all other than let Orange keep bulls*****ng you, like I, and many others, regretfully did for far too long, believing all their lies and just hoping it will be sorted tomorrow.
"If anyone has got further with this let me know."
Middle of September I'd had enough of the lies, I wasn't prepared to go through the MAC route , knowing of Oranges record of (a) delaying them and (b) issuing an unusable code, ( see this and other forums).
I simply phoned up Orange and cancelled, DONT LET THEM SWAY YOU WITH THEIR OFFERS OF FREE MONTHS, REDUCED RATE ETC. by doing this
(a cease) you may be without B/B for 10 days till Oranges marker is taken off your line, then a few more days for your new ISP to get you set up (another 4-5 days), with me, from cancelling to being back on line took only 9 days .
I had nothing to lose, I had no B/B connection off Orange anyway!
In the interim I got by using Dial Up, family and friends B/B, the library computers etc.
I went with BT , all the equipment arrived on time, I was kept well informed, (emails and txt messages on phone).
On the day of my B/B coming live I plugged it all in 'AND IT ALL WORKED ' even the 'phone Talk' service.
So from plugging it all in to setting my preferences and getting use to a different ISP etc. was less than an hour.
Result, stable 2meg from 2nd October ( I'm a fair way from the exchange so don't expect more), not one dropped connection, B/B phone works, emails delivered, emails received AND NO SPAM!!! what more can I ask!
The only difference being a change of ISP, nothing else has changed!
Local and distant family and friends ( about 28+ to date) have also moved away from Orange for exactly the same reasons, some to BT, but others to ISP's of their choice and guess what? no further problems!
The latest is my youngest son on 0161-335 Audenshaw, he had a very intermittent 2meg connection with Orange, changed ISP and got a stable 6meg from day 1!!!!
I'm not trying to sell BT, they suit my needs, but may not suit yours, but I'm pretty sure you will get a better, service from another ISP.
Hope this helps.
1 Step.
Ps. "I may get a call-back from technical support in Middlesboro tonight, "
I am at work and can't send a long message right now. I have requested a MAC code, although I had asked for one on Friday and yesterday (and no I didn't get a phone call last night). I should not have to wait 5 days but no doubt I will. There was no point in talking to tech support today because their LLU network was down (that is what I was told). In fairness the Orange website was showing red against broadband today - no service.
Perhaps we will learn what is wrong - LLU, everything down or what?
I will talk to other ISPs about a transfer, which is quicker than cancelling with Orange I think. Thanks again 1 step, I wonder is it just us in Tameside......now let's not start on our Council, that's another story.
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even the 'phone Talk' service.
what more can I ask!
