We signed up for broadband unlimited and were advised we should get 6.5mb.....we live 248 meters from the exchange...can see the tower from our front window.
Upon installation we are lucky to get 512k?
When the line was in its "commisioning stage" it was faulty according to BT......Orange have said that it was then set at 2mb...is this a correct way of working?
We also, despite several requests still don`t have VOIP...is this normal (been nearly a month now)
Can someone say if our line stats are OK for good speed BB? Shown below:
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 13.2
Attenuation (dB) : 25.0
Attainable download rate (kbps) : 10176
ADSL status : Connected [0]
We signed up for broadband unlimited and were advised we should get 6.5mb.....we live 248 meters from the exchange...can see the tower from our front window.
Upon installation we are lucky to get 512k?
When the line was in its "commisioning stage" it was faulty according to BT......Orange have said that it was then set at 2mb...is this a correct way of working?
We also, despite several requests still don`t have VOIP...is this normal (been nearly a month now)
Can someone say if our line stats are OK for good speed BB? Shown below:
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 13.2
Attenuation (dB) : 25.0
Attainable download rate (kbps) : 10176
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 8128 448
The stats show you're on ADSL Max with a good short line, plently of room for any fluctuations in the signal and are connected at the maximum sync rate. Your line isn't interleaved so looks like the system thinks it's pretty stable.
I presume you're out of the 10 day training period? If not then there's little to be done until that time has elapsed as the speed "should" go up within that time.
Only thing those stats don't show is your data profile, this limits your speed to stabilise the connection. Normally a stable sync like in your stats should have the profile increased after 3 days.
Try going to http://speedtester.BT.com/ and running a speedtest, post the results back here.
10 day period finished a few days back and after that BT came around to fix a fault on the line!!! (Looks like it was present while the line traing was taking place!!!!)
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 523 kbps
10 day period finished a few days back and after that BT came around to fix a fault on the line!!! (Looks like it was present while the line traing was taking place!!!!)
Normally that shouldn't have any effect on the speed unless it caused the system to stay on a slow speed and has yet to go back up. Usually speeds should go up within 3 days however...
Quote:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 523 kbps
Those results are a problem. It shows you're sync'd at the maximum speed, the IP profile is on maximum so it should be running at full speed or close to it. You'll want to run that test again so you have at least 3 results from different times of the day. Check your setup so everything's filtered and connected ok, try from the master phone socket. If the results stay low they you'll need to contact Orange and ask that they run a line test for a slow connection.
Quote:
And the VOIP bit?
That should usually come on within a few days of connecting the livebox, out of the 10 day period should mean it's had plenty of time. Next step for that would be calling or emailing with the s/n and MAC to ask for it to be manually activated. Though that may not work as otherwise it would have probably been activated automatically already.
Normally that shouldn't have any effect on the speed unless it caused the system to stay on a slow speed and has yet to go back up. Usually speeds should go up within 3 days however...
If anything it just kept getting worse......we got 6.5mb for about two days
Elhana wrote:
Check your setup so everything's filtered and connected ok, try from the master phone socket. If the results stay low they you'll need to contact Orange and ask that they run a line test for a slow connection....
Have connected into the main socket with NOTHING else connected anywhere else..still no better. Orange have said that once the line conditioning has been set THATS IT, even if the line was faulty during the test stage!
Elhana wrote:
Next step for that would be calling or emailing with the s/n and MAC to ask for it to be manually activated..
Lost count of the amount of times we have done that! Got told to turn it off for an hour and then it will Be Broadband.......It wasn`t and the person I spoke to had gone home!
Looks like we will be cancelling our contract at this rate?
Have just read about stuck BRAS profiles (or something like that..lol)
Am I correct in assuming that as my line speed is shown as 7150k that mine isn`t stuck? It mentioned something about lines being held down below 2mb (in reality 2.2mb which is what we got on the last few days of the 10 day period......and what Orange have told us BT stated the new line speed is NOT THE 6.5MB WHEN WE SIGNED UP!)
Have just read about stuck BRAS profiles (or something like that..lol)
Exactly right although most people simply refer to it as the data or IP profile.
Quote:
Am I correct in assuming that as my line speed is shown as 7150k that mine isn`t stuck? It mentioned something about lines being held down below 2mb (in reality 2.2mb which is what we got on the last few days of the 10 day period......and what Orange have told us BT stated the new line speed is NOT THE 6.5MB WHEN WE SIGNED UP!)
Yeah you're right, your profile isn't stuck, if it was it would be much much lower than the sync speed and would be the major limiting factor. What appears to be happening is purely a throughput problem, the network is simply not able to send enough data down your line for some reason, thats why they need speedtests over a range of times to show that the problem isn't specific to certain times or high levels of network traffic.
The good thing about using the BT speedtester is that if you get a speed fault logged they will be able to view the speedtests you've done to help prove there is a problem.
Looks like they have sorted the problem...thanks for your help!
Our problem was due to a faulty line during the conditioning stage.....the fault was fixed but nobody at BT bothered to re-start the line test so it was set at 512k as that was the fastest speed it could achieve with a fault on the line!
As for voip I assume it's been escalated, after that it's just a matter of waiting.
May have spoken too soon! Speed is slowly getting lower so looks like the line can`t support high speed (will let the family solicitor decide what constitutes "an acurate estimation of connection speed" before sign up...and how in-accurate that can be before its not fit for purpose!)
The VOIP has been esculated apparently...but doies it sound correct that they have to wait for France Telecom to look at it?
I can`t help feeling that Orange customers in france are not getting the same poor service as in the Uk?
If they are they tend to sort these things their own way...WHICH WORKS!
May have spoken too soon! Speed is slowly getting lower so looks like the line can`t support high speed (will let the family solicitor decide what constitutes "an acurate estimation of connection speed" before sign up...and how in-accurate that can be before its not fit for purpose!)
The "estimate" is purely that, it can at times be wildly inaccurate even to the point where a line simply cannot have broadband at all. Normally I'd say 1/2 meg is the lowest level to be classed as broadband, I remember some company a couple of years ago trying to argue 200k was broadband.
Quote:
The VOIP has been esculated apparently...but doies it sound correct that they have to wait for France Telecom to look at it?
I believe thats right as the talk service, for at least France and the UK, goes through one system to provide it.
There is a legal definition of estimate.....as in the price for an extension on a building is allowable to plus/minus 10% without any party being accountable
The fact that Orange choose to use the term "accurate" estimate just puts them in a worse position!
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