I have now left Orange and moving to BT next week, fingers crossed, still haven't had broadband since 22nd September 2006, 3 1/2 months is this a record? It is all water under the bridge now, so I won't rant about the lack of professionalism from a telco company, okay I have, so what!
This is probably my final post to this forum but I will dip in from time to time. One last thing I would like to mention before I go, is that I was listening to the Radio 2 drive time show this week and a guy was being interviewed about the fact, that British Gas have been fined £5000 because customers were kept on hold too long, okay petty cash to them, but the point he made was that being on hold for more than 30 seconds on a premium rate number is about acceptable.
Orange always put you on hold, and generally say, is it okay if I put you on hold for 2 minutes, all of you who have posted a message here know the score with Orange. So my question is, are Orange being totally unacceptable putting customers on hold and making extra bucks from a customer, as British Gas have and should they also be fined for doing so?
When we all call support, it is only because we have issues with broadband and all we ask for is their help and assistance. To me it is wrong that they make additional money from their customers, putting them on hold and they always do.
Good luck, to whoever reads this post and don't stay with Orange, unless you have to, leave as soon as you can if you are still have a contract with them. They lie, they don't know what they are doing, they try to go back and do the diagnostic stuff again and again, if you let them. I am a technical professional, I understand technology, so don't let them do the diagnostic stuff each time you phone, if it ain't working to start off with then it is Oranges problem not yours because, I would say 9 times out of 10, you haven't changed anything on your PC and doing this diagnostic stuff, just keeps you on the line and makes them extra money. They don't care even if you have been with Freeserve, Wanadoo and now Orange for 7/8 years. So F*** them off.
Agree. Don't put up with any of it. If you do not receive a service, complain and give a deadline date. If still no service, STOP your direct debits and inform their Accounts dept. Tell Services to PHONE YOU and do not phone them at YOUR cost, get an e-mail address or keep e-mailing Accounts. Make arrangements to move to another ISP straight away. I've had 4 months of mental torture with these b@stards and i'm now going to complain to every place I can and claim compensation plus all the phone calls.
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