Day 1. I request a MAC code after repeated problems since being moved to a LLU and no service for the last five weeks. After discussing this with the service agent I am told that I will be emailed a MAC code in 48 hours.
Day 3. I ring Wanadoo to find out where my MAC code is, I am now told that it takes 5 days to issue a MAC code for a LLU connection. This was discussed when I first rang the first time!
Day 7. MAC code arrives but it's now the weekend and I'm away.
Day 11. Attempt to use MAC code but it is refused by the new ISP. Ring Wanadoo again to find out why they have issued an invalid MAC code, I am told that I have to go back to the new ISP and ask them why they have rejected it. At this point I decide that my blood pressure it raising too fast and leave it to the next day.
Day 12. New ISP informs me that the LLU is not in the right format, it appears that the last part is missing. Ring Wanadoo again and explain this, after being put on hold for 5 minutes I am told that the problem is that I am connected to their LLU and I have to cancel my Wanadoo account!
Now the obvious question is why it takes this long and this many phone calls to get away from a company that can't supply a service in the first place. My account is now cancelled and I live in hope that I am finally rid of my problems but after reading this site I'm not holding my breath.
At least you got a MAC code. When I asked for one I was told that they could 'definately' provide me with one. He then warned me that my account would be deactivated immediately. I accepted. Then I was told that my account had been closed (not migrated) and so I couldnt have a MAC code - the very thing I had asked for and he had promised me!!!
i had the very same problem Tim, in fact i was REFUSED a MAC code and told the only way i could leave their robbing clutches was to cancel my account as i was apparently on a new contract (although id been with Orange, Wanadoo and Freeserve for a number of years), all these people are trying to do is make a load of money out of unsuspecting customers... it is totally out of order and they should be taken to task for it.
Im looking forward to the day they push for payment cos i will see them in court rather than pay them for something that DID NOT and STILL DOES NOT work !!!
Similar story with me. After 2 weeks of constant calls and absolutely no progress i asked for a MAC code. I received this but today after applying five days ago with my new supplier i am told the code has been rejected.
The usual complete lack of interest when i rang Orange this morning so i have escalated a complaint through both Ofcom and the ISPA. I have also spoken today for the 2nd time with watchdog who are currently preparing a broadband feature in the coming weeks.
Orange have proved to be the most frustrating company i have ever dealt with and i for one am on a mission now to pay them back for the problems they have caused me.
Mickp..........invite me along !! invite me along !! ( jumping up and down) lol ... i would LOVE to get on TV and tell the UK public exactly what Orange do to their customers... Nothing would give me greater pleasure.
They are a total waste of space, coniving, greedy b*****ds who cannot solve ANY problems as far as Broadband is concerned.
IF YOUR READING THIS WATCHDOG ASK THEM HOW THEY CAN EXPECT PAYMENT FROM CUSTOMERS FOR SOMETHING THAT DOES NOT WORK ....
no doubt they will have an answer but thousand upon thousand of their customers cannot be wrong and dont they just know it !
I suspect Orange make a LOT more money out of all the customers who telephone their expensive numbers on a daily / nightly basis to endeavour to get Orange to actually DO something about all these problems .... to date they have failed MISERABLY !!
Take up another pastime Orange cos you obviously cannot fathom out how Broadband is supposed to work !
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