Once it comes back from the new ISP saying it's been used the account should be automatically closed. Once you're on with the new ISP you can then cancel the DD if you want to be sure.
How long does it take to close once the bew servive has been used? I asked for MAC on 18th and new service started on 27th but when I rang Orange today they said that my account hadn't been closed yet and they needed more info from my new provider. My new provider said everything had been done and nothing else needed doing. Orange also want to charge me to 18/1 (if the account has been closed by then they said ) Any ideas what I should do? (have already cancelled my direct debit)
Orange changed their TOS in December so you have to give them 30 days notice...
I don't know how that adds in for the use of MAC codes. AFAIK once the code is used and BT's system updates Orange's that it's gone through the account is closed, least thats how it used to be.
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) Any ideas what I should do? (have already cancelled my direct debit)
