Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
The Broadband Customer Satisfaction Report, conducted by price comparison service uSwitch.com, reveals that customer satisfaction with the top broadband providers has plummeted by nine per cent overall from 86 per cent to 77 per cent in the last six months, with free broadband deals and poor customer service blamed.
TalkTalk and Orange, who both offer free broadband, score miserably on satisfaction levels, with one in Three customers unhappy with the service provided.
Although interesting Think Broadband's satisfaction comparison of April vs October shows the bigger picture a bit more with almost all of the big providers suffering losses in the satisfaction stakes.
Either way you look at it though, the broadband market isn't all that pretty for the moment.
Well right now with price vs speed being compared to 1-2 years ago being half what they were and costs moving very little they are of course chasing many ways to save money. Add to that LLU costs, it costs an awful lot to roll out LLU, although that in itself does let them save money in the long term.
As I read, right now it's an acquiring market, all the providers want to get as many people onto broadband as possible, once that starts to slow down you'll probably start seeing more efforts to prevent people from wanting to swtich.
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