I came accross this site a few days ago, and I've just had my most recent problem start. Today around 3.30ish PM my connection just dropped. No warning, no slow down (that said my brother said his games got progressivly laggier and laggier), just dropped. I phoned up the support people. The first person I talked to (didn't ask his name) took my details, then said that you shouldn't use an extension cable even if you were provided one by an engineer (enginner had visited at the end of January, I'll tell about that problem later), so in my head I was like WTF? So he tells me to move my livebox downstiars and plug it into the phone socket without the extension kit, he also said change microfilters but I don't have a microfilter anymore (one of the good things the enginneer did when he visited was replace the master socket with a special adsl one which has the microfilter built in).
So I shift my box downstairs and plug it in and it still won't connect. Under ADSL status on the livebox config pages it kept switching between "ppp in progress" and "synchronisation in progress" every 30 or so seconds. So after I plug it in I rephone support, get another person who was very helpful and have his name written down somewhere. So I tell him my details and the problem, and he goes and reads the account history and saying about the problems in January. So we go through a number of steps, turning the box of and on again, doing a full reset on it and for some reason reinstalling the software on my computer (I have the software on a second copy of windows xp, its not needed at all if you have a wired connection or a third party wireless adapter I've found ) and the problem still exists So he puts through a line test and tells me to call back in 2 hours (good i think, one of the last line tests took 3 days!).
So 2 hours later I call back and I get some girl this time, couldn't make out her name at all partly due to her accent and partly due to she talked far too fast. Here is were a few more problems begun, the results of the line test came through properly this time, there was some fault in the local exchange, at least thats what I think she said, she then said something about sending an engineer out to the exchange (wouldnt be until wednesday) and the conversation ended. She also had a problem finding my third party access on the account, despite that the previous two didn;t have any problem, nor did the next guy.
Now I wasn't happy with this, I wasn't sure what was going on so I call back again after about 5 mins. This time I get another guy and ask him what was going on with the results of the line test and I said I didn't understand what the last person did. So he goes into the account details, reads the history for the day and says firstly that the line test came back with a possible fault on the line and secondly that the last person I talked to either did something wrong or their computers got realy messed up but he said that whatever the last person did, didn't go through. Thank whatever you believe in that I phoned back. I realy couldn't have handled it if I was told on Wednesday that "oh sorry, there was a problem with sending your fault on, call us again on friday". So the guy puts through another line test. This one I know what the results are going to come back as right now. "User has connected since problem was submitted", how do I know this? Well how else would I be posting this message from home?
Now I'm left with the following large questions, why does my connection just keep dropping? Is it a problem with my ISP? or is it an actual recurring problem with my telephone line?
I guess I should phone them back tomorrow when I get back from school and ask them these questions. I wonder though, would these problems happen as frequently with another ISP? I don't live in an LLU area, AFIK no telephone exchanges in Northern Ireland are getting that for a while, which means I'm stuck with this 512kb connection for a while.
Speaking of which, I did a few speedtests on it earlier when my internet just suddenly reconnected (after I put it back onto the extension cable btw). I was getting download speeds around 200kb a second, and upload speeds around 240kb a second. Before the connection dropped I was getting around 480 - 490 kb a second down, and 240 up. So I disconnected and reconnected my connection and the speeds went up by around 100kb a second, still less than what we pay around 30 pound a month for (just for the 30gb dl limit ). I'm realy considering moving to an uncapped service, such as demon, as for their home service which is at the same speed as mine currently with no download limit is only 18 pounds a month
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) and the problem still exists 
So he puts through a line test and tells me to call back in 2 hours (good i think, one of the last line tests took 3 days!).
