Since the livebox update earlier in the week my service seems to be behaving a little bit better in that I no longer seem to get the extended periods of downtime that I was suffering. However, the line is still dropping on a regular basis. I've put a monitoring script on the box and so far the longest uptime I've seen in the past 24 hours is 18 minutes, but often the line drops sooner than that. The good news is that it consistently reconnects successfully on the first attempt.
I've had a fault call open since the November 27th (the third call I've had rasied) and I've just called Orange to check on it (10 minutes in the queue) and there's still no update, 4 weeks later. I spoke to the complaints department who assured me there was nothing they can do about it and we just have to wait for the engineers to get back with an update. There is no definite timeframe that they have to respond with and they are no longer allowed to call the engineers, a change that was made to their operating procedures with no explanation.
Possibly good is that they informed me that I should no longer need to call them. When an update comes in they will call me. Should be interesting to see if that ever happens.
I also made a formal complaint about the change of hold music to crappy christmas songs. At least before they had relatively decent music to listen to whilst waiting, but they seem to have gone for a CD with only two tracks on it.
Oh, and they gave me a free month's subscription. How nice.
Have you ever seen the Noise Margin value change without a re-synch? My impression is that it's not updated post-synch. Thanks.
Quote:
I also made a formal complaint about the change of hold music to crappy christmas songs. At least before they had relatively decent music to listen to whilst waiting, but they seem to have gone for a CD with only two tracks on it.
I waited 20 mins for an agent at ntl:Telewest yesterday. They continuously played the same nondescript 'tune' and told me how "important" my call was every 30 secs. LOL
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