A tourist walked into a pet shop and was looking at the animals on display.
While he was there, another customer walked in and said to the shopkeeper,
"I'll have an CSR monkey please."
The shopkeeper nodded, went over to a cage at the side of the shop and took out a monkey. He fitted a collar and leash, handed it to the customer,
saying, "That'll be £5000." The customer paid and walked out with his
monkey.
Startled, the tourist went over to the shopkeeper and said, "That was a
very expensive monkey. Most of them are only few hundred quid. Why did
that one cost so much?"
The Shopkeeper answered, "Ah, that monkey can answer the phone - very fast, input customer details, sorts them out, takes a lot of grief, no mistakes, well worth the money."
The tourist looked at a monkey in another cage. "That one's even more
expensive! £10,000! What does it do?"
"Oh, that one's a Coach monkey; it can assist and train CSR's, take simple
escalations, some even monitor calls. All the really useful stuff," said
the shopkeeper.
The tourist looked around for a little longer and saw a third monkey in a
cage of its own. The price tag around its neck read £50,000. He gasped to
the shopkeeper, "That one costs more than all the others put together! What
on earth does it do? Does it deal with more customers than all the others?"
The shopkeeper replied, "Well, I haven't actually seen it do anything, but
it says it's a Supervisor....."
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