Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
agrees mate i got rid of this awful company (and they made it as difficult for me as possible even though ide been with them since freeerve days) but after the ISPA intervened i got my MAC to leave in July never had a problem since funny that innit.
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Joined: 17 Oct 2006Posts: 61Location: Leeds, West Yorkshire
stevelondon wrote:
agrees mate i got rid of this awful company (and they made it as difficult for me as possible even though ide been with them since freeerve days) but after the ISPA intervened i got my MAC to leave in July never had a problem since funny that innit.
ISPA, what do they do? like a citisens advice but for ISP's - i'm thinknk about leaving Orange
_________________ I am me, you are you, we are us, so who are they?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Orange kept delaying my MAC to leave and the last expensive phone call i made they said it would be another 10 days and said cant help no more and hung up so i filled in an online complaint form on the ISPA site here my MAC miraculously arrived within 2 hours in my inbox plus a telephone number of a Orange customer relations person to phone and give them the date of my migration so to cancel my account completely.
_________________ ex Freeserve/Wanadoo/Orange Blog
Joined: 17 Oct 2006Posts: 61Location: Leeds, West Yorkshire
stevelondon wrote:
Orange kept delaying my MAC to leave and the last expensive phone call i made they said it would be another 10 days and said cant help no more and hung up so i filled in an online complaint form on the ISPA site here my MAC miraculously arrived within 2 hours in my inbox plus a telephone number of a Orange customer relations person to phone and give them the date of my migration so to cancel my account completely.
thats really usefull info mate, the call centre staff ca eb so unwilling to help at times, they seem to forget who pays their wages!!!
cheers for the info
_________________ I am me, you are you, we are us, so who are they?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
To be honest i dont blame the agents if they are told to keep customers from leaving and get commission its not the moneygrabbers who tell them to do it that dont get the backlash but come february it will all change when MACS are compulsary and FREE which Orange will soon start charging if you ask for a second MAC considering most MACS they give out are deliberately dud ones.
_________________ ex Freeserve/Wanadoo/Orange Blog
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