Since I was upgraded to the 8meg service on 28 Feb it took until 8 March for me to gain any access to the Web and since then I get daily losses of service. Every time my BB speed changes it feels the need to disconnect me, then reconnect at the slower speed, this happens from a best of 5.8Meg down to 4.0Meg over a surfing session.
Wanadoo promised to refund me the 8 days loss of service - about £5.50 - but nearly 2 months later and a lot more in phone costs they are still blaming it on the previous call centre person. So I wasn't surprised today when I called about my refund - not mentioning any figures - and they screwed up by promising my £28.00 !! would be credited to my next bill.
It looks like thier incompitance could be about to work in my favour for once.
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