I've been with freeserve since day one. I've been running a 1meg broadband connection without problems for ages now. Like a fool I upgraded to the Orange 8Meg Unlimited service on Sunday (3rd Dec 2006 ). The online registration procedure said I could get 3Meg. I Live a fair way from the Exchange as that wasn't a problem.
Anyway I wake up today ( Weds 6th Dec 2006 ) to find I had no internet connection. I wasn't expecting the 8Meg upgrade so soon so at first I didn't make connection with that and this loss of service.e
After re-refreshing the connection to the router a couple of times I saw an ADSL Signal and it was reading over 4Meg and with a noise margin of only 6dB ( I normally get 18dB with 1Meg )- ha haaaa! So they have changed the connection. I checked the router itself and it's connecting and then pretty much immediately disconnecting. I can manage at the most 10 seconds of internet connection.
Now if my line is only capable of running at 3Meg ( which I would be happy with ) why is the ADSL signal running at nearly 4.5Meg
I've had experience with the lies and deceit of the Wanadoo/Orange Indian Call Centres before, so I was filled with dread at the prospect of calling them. I took a deep breath and called.
After trying to avoid the usual myriad of idiot checks, I finally managed to describe the problem to them. And asked if they could, cough, simply turn my speed down to 3meg so I could connect.
I Was told that Technical Support couldn't do this and I should call Customer Support. I reluctantly did this, knowing that it would lead to nowhere and as predicted Customer support told me that they couldn't change the speed and I should call Tech support. ( 1st Lie form Indian Tech Support )
I called Orange Tech Support again and this time I waws told that as today was 'Completion day' for my upgrade I would definitely get a proper connection 'Tomorrow' - Obvious fob off bullsh1t lies, But I didn't have the energy to argue so I curtailed the call. ( 2nd Lie form Indian Tech Support )
I called Tech support again an hour or so later and this time I was stunned to actually get someone with an English Accent. He confirmed he was from a UK call centre. I didn't know Orange had such things, Sadly he told me that is was pot luck whether you get the UK or Lying Indian call Centres.
The English guy was ( or seemed to be ) much mroe helpful, and acutally rang BT to see what they could do.
Basically the answer was to wait TEN DAYS. TEN DAYS!! - I've heard about adaptive rate DSL and how the system spends 10 days evaluating the best stable signal speed. But *surely* this doesn't mean you have to go without a connection for that long?????
I work from home and the Internet is a big part of life these days. Being without a connection is extremely disruptive.
I am now faced with the HUGE HASSLE of battling with the Orange Tech Support System. And those Indian Call Centres are absolutely Effing useless. In fact hey are offensive as they tell you lies to get rid of you when they've got no where with the easy checks,
Thasnk for letting me vent. If anyone's got any ideas on how to get this fixed sooner rather than later, and particularly how to avoid having to call the Indian Call Centres, I would be most grateful.
It won't fix your problem in under 10 days smeggy but the best thing you can do is leave Orange ASAP.
Don't let them rob you like this, ring up and cancel your broadband then cancel your direct debit.
It will take 10 days to clear your line but save you a lot of hassle in the long run.
The important thing to remember about Orange is they are not an ISP.
They are nothing more than an incompetent, lying, robbing disgrace.
I also recommend going to Idnet who are fantastic - 6 months now and never disconnected once. They also care, speak English and are very friendly and knowledgable.
The 1 month contracts are great too.
" I was with freeserve since day one.
Same here was with Freeserve, Wanadoo, Orange etc. 8+ years.
I've been running a 1meg broadband connection without problems for ages now.
Same again 2meg nice an steady for ages.
Like a fool I upgraded to the Orange 8Meg Unlimited service on Sunday (3rd Dec 2006 )."
I was 'upgraded ' in Oranges LLU debacle Feb 2006, not my choice! resulting in 1/2 meg down to nothing over 6 months
I am now faced with the HUGE HASSLE of battling with the Orange Tech Support System. And those Indian Call Centres are absolutely Effing useless. In fact hey are offensive as they tell you lies to get rid of you when they've got no where with the easy checks,
Same again over 6 months of c**p
Thasnk for letting me vent. If anyone's got any ideas on how to get this fixed sooner rather than later, and particularly how to avoid having to call the Indian Call Centres, I would be most grateful.
In my case it was doing a ' cease ' getting shut of Orange and going to another ISP, after all the c**p I couldn't be ar**d going the MAC way, it took 9 days, was well worth the wait. I now have a good speed, internet phone that works, AND BEST OF ALL A STABLE CONNECTION with not a hiccup over the last 3 months
All this on the same line, computer, etc. that Orange COULD NOT PROVIDE ANY SERVICE!!!!
I've been running a 1meg broadband connection without problems for ages now. ... The online registration procedure said I could get 3Meg.
Sounds roughly about right for reasonable good 1 meg connection.
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After re-refreshing the connection to the router a couple of times I saw an ADSL Signal and it was reading over 4Meg and with a noise margin of only 6dB ( I normally get 18dB with 1Meg )- ha haaaa! So they have changed the connection. I checked the router itself and it's connecting and then pretty much immediately disconnecting. I can manage at the most 10 seconds of internet connection.
Now if my line is only capable of running at 3Meg ( which I would be happy with ) why is the ADSL signal running at nearly 4.5Meg
The ADSL Max figures quoted are always guides. They will run at the best speed they can connect at no matter what the guide speed tells you. If the guide says 1 meg for some reason but the line somehow is stable enough to run the full 8 then it'll run at 8.
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After trying to avoid the usual myriad of idiot checks, I finally managed to describe the problem to them. And asked if they could, cough, simply turn my speed down to 3meg so I could connect.
On Max that can't be done just like that and the system is supposed to adapt to your line in order to provide the best speed it can.
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I Was told that Technical Support couldn't do this and I should call Customer Support. I reluctantly did this, knowing that it would lead to nowhere and as predicted Customer support told me that they couldn't change the speed and I should call Tech support. ( 1st Lie form Indian Tech Support )
Technically if you changed package you could be moved down to the maximum 2 meg service. I can understand how they're thinking that but it is a pretty much wrong and crappy answer.
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I called Orange Tech Support again and this time I waws told that as today was 'Completion day' for my upgrade I would definitely get a proper connection 'Tomorrow' - Obvious fob off bullsh1t lies, But I didn't have the energy to argue so I curtailed the call. ( 2nd Lie form Indian Tech Support )
Not always a fob off, usually upgrades are pretty fast but there have been a number of occasions where it's taken time for it to settle and to make sure it's gone through ok.
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...He confirmed he was from a UK call centre. I didn't know Orange had such things, Sadly he told me that is was pot luck whether you get the UK or Lying Indian call Centres.
True, the centre you get through to is random.
Quote:
The English guy was ( or seemed to be ) much mroe helpful, and acutally rang BT to see what they could do.
Basically the answer was to wait TEN DAYS. TEN DAYS!! - I've heard about adaptive rate DSL and how the system spends 10 days evaluating the best stable signal speed. But *surely* this doesn't mean you have to go without a connection for that long?????
Basically faults can't be submitted during those 10 days so the system can work out what it can handle. What "should" happen however is with the constant disconnections it should lower the speed to try and provide a more stable connection, this may happen within the 10 days or once they're over.
The stats sound pretty good so it sounds like something funny's going on if it disconnects with a margin of above 6db.
Right now the best thing would be to check your setup and wiring, try and take as much out of the equation as possible. As a bunch of other posts on here say try in the BT test socket if you can. With Max the wiring and setup can play a huge role in the speed and stability compared to non-adaptive systems.
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resulting in 1/2 meg down to nothing over 6 months 
